reputed company Manager, MM/ENT (East Coast)

About reputed company.ai: reputed company is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the reputed company part of selling and generate more sales pipeline. reputed company has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. reputed company is loved by sales teams at companies like reputed company, reputed company, and reputed company, and hundreds more. For more information, visit reputed company.ai http://reputed company.ai. The role Our reputed company Managers ensure mid-market and reputed company customers maximize their value from reputed company and are delighted with the experience. They reputed company and maintain strong, multi-threaded relationships with key stakeholders and help them reputed company their business goals through reputed company solutions. This role is for someone who thrives on wearing multiple hats as they guide their stakeholders throughout the customer journey … reputed company new customers, proactively addressing adoption challenges, supporting the customer journey with thought-leadership content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio.

Responsibilities

• Manage a portfolio of ~40 mid-market and reputed company accounts, maximizing the impact and value of reputed company to users, stakeholders, and their business.
• reputed company new customers, ensuring a seamless integration of reputed company into their sales processes.
• reputed company and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a reputed company deployment that helps them reputed company their goals.
• Conduct regular customer reputed company-ins to share reputed company outcomes, address any issues, and identify opportunities for optimization and growth.
• Analyze customer usage metrics to identify reputed company features that might provide value and proactively reputed company upsell conversations.
• Monitor customer health metrics and reputed company proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Serve as the voice of the customer reputed company reputed company, providing product feedback to ensure customer requirements are successfully met.

Requirements

• 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
• 2+ years of customer reputed company and support experience, ensuring easy access to relevant resources throughout the customer journey
• 2+ years of SDR or SDR management experience
• Familiarity with Sales tech stack and experience with tools such as reputed company, reputed company, reputed company, reputed company, or reputed company
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Demonstrated reputed company taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay reputed company competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. Equal Employment Opportunity Statement reputed company is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We reputed company in providing equal employment opportunities to reputed company individuals regardless of race, reputed company, religion, gender, gender identity, sexual orientation, national reputed company, age, disability, veteran status, or any other characteristic protected by law. reputed company does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from reputed company backgrounds to apply and join reputed company. Apply tot his job Apply To this Job