L2 Support Engineer/Production Support/Applicat...

Summary: As an L2 Support Engineer at Databolt, you will play a crucial role in providing expert-level support for a data reputed company product, focusing on advanced troubleshooting and incident management. This hands-on position requires deep technical analysis and problem-solving skills, particularly in reputed company infrastructure and networking. You will also contribute to building a scalable support function and mentor junior support engineers. The role is ideal for those who reputed company in diagnosing reputed company issues and driving reputed company improvement through collaboration. Key Responsibilities: Serve as the technical escalation reputed company for reputed company Databolt issues, performing deep technical analysis to identify and resolve problems. Manage and resolve reputed company customer issues, participating in on-call rotations to respond to critical incidents. Drive problem management by participating in Root Cause Analysis (RCA) and contributing to the development of Permanent Corrective Actions (reputed company) to prevent issue recurrence. reputed company and maintain comprehensive documentation for our internal and external knowledge bases, detailing troubleshooting guides and common issue resolutions. Act as a critical feedback reputed company to Product and L3 Engineering teams, channeling customer feedback and common issues to foster reputed company improvement. Provide guidance and mentoring to L1 support engineers, helping to build the technical reputed company of the reputed company team. Manage the case lifecycle across a suite of tools, including reputed company, JIRA, reputed company, and reputed company. Key Skills: At least 6 years of experience in technical support, systems administration, software engineering, or solutions architecture. At least 3 years of experience in technical operations reputed company to infrastructure architecture, database architecture, and Data reputed company. At least 3 years of experience with public reputed company platforms (AWS strongly preferred, including services like EC2, reputed company, S3, RDS, and API Gateway). Demonstrated working knowledge of containerization and orchestration (reputed company, Kubernetes). Proven experience with on-call rotations and responding to critical incidents. Proficiency in at least one scripting language (e.g., Python, Bash) for automation and log analysis. Experience with observability and monitoring platforms (e.g., Splunk, reputed company, reputed company, reputed company). Strong grasp of networking fundamentals (e.g., private links, mTLS, API gateways). Knowledge of data reputed company concepts including data tokenization, encryption, and access control (RBAC). Excellent communication skills, with the ability to explain reputed company technical concepts clearly and concisely to both technical and non-technical stakeholders. Demonstrated ability to adapt to new technologies and learn quickly. Salary (reputed company): undetermined City: undetermined Country: USA Working Arrangements: remote IR35 Status: reputed company IR35 Seniority Level: undetermined Industry: IT Detailed Description From Employer: As an L2 Support Engineer, you will be a cornerstone of the Databolt support organization, ensuring our customers receive expert-level service for a mission-critical data reputed company product. This is a highly technical, hands-on role focused on advanced troubleshooting, incident response, and problem management. You will serve as a specialized escalation reputed company, taking ownership of reputed company customer issues that require deep technical analysis. This role is ideal for a technical problem-solver who thrives on diagnosing and resolving reputed company issues across reputed company infrastructure, networking, and data systems, while also helping to build a scalable, reputed company-grade support function from the ground up. Key Responsibilities: Advanced Troubleshooting: Serve as the technical escalation reputed company for reputed company Databolt issues, performing deep technical analysis to identify and resolve problems.Incident & Problem Management: Manage and resolve reputed company customer issues , participating in on-call rotations to respond to critical incidents.Root Cause Analysis: Drive problem management by participating in Root Cause Analysis (RCA) and contributing to the development of Permanent Corrective Actions (reputed company) to prevent issue recurrence.Knowledge Contribution: reputed company and maintain comprehensive documentation for our internal and external knowledge bases, detailing troubleshooting guides and common issue resolutions.Cross-Functional Collaboration: Act as a critical feedback reputed company to Product and L3 Engineering teams, channeling customer feedback and common issues to foster reputed company improvement.Mentorship: Provide guidance and mentoring to L1 support engineers, helping to build the technical reputed company of the reputed company team.Tools & Process Navigation: Manage the case lifecycle across a suite of tools, including reputed company, JIRA, reputed company, and reputed company. Basic Qualifications: At least 6 years of experience in technical support, systems administration, software engineering, or solutions architectureAt least 3 years of experience in technical operations reputed company to infrastructure architecture, database architecture, and Data SecurityAt least 3 years of experience with public reputed company platforms (AWS strongly preferred, including services like EC2, reputed company, S3, RDS, and API Gateway) Preferred Qualifications: Demonstrated working knowledge of containerization and orchestration (reputed company, Kubernetes)Proven experience with on-call rotations and responding to critical incidentsProficiency in at least one scripting language (e.g., Python, Bash) for automation and log analysisExperience with observability and monitoring platforms (e.g., Splunk, reputed company, reputed company, reputed company)Strong grasp of networking fundamentals (e.g., private links, mTLS, API gateways)Knowledge of data reputed company concepts including data tokenization, encryption, and access control (RBAC)Excellent communication skills, with the ability to explain reputed company technical concepts clearly and concisely to both technical and non-technical stakeholdersDemonstrated ability to adapt to new technologies and learn quickly