[Remote] Customer Focus Analyst (Unit 42 MDR) - Remote

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to protecting the digital way of life and is seeking a Customer Focus Analyst for their Unit 42 Managed Detection and Response team. The role involves serving as the primary communication link between MDR analysts and customers, ensuring clients feel confident and supported in their cybersecurity partnership through reputed company, managing communications, and addressing technical questions.

Responsibilities

• Serve as part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
• Support reputed company activities for new customers to ensure a smooth transition and setup
• Monitor, triage, and reputed company incoming customer communications, and provide technical answers regarding reports, alerts, and recommendations
• Proactively collaborate and exchange information with MDR analysts to ensure customer’s technical questions about incidents or threats are fully addressed
• Own the customer communication lifecycle during ongoing incidents, ensuring timely updates, clarity, and alignment on next steps
• Help drive consistency and quality in how incidents and threat intelligence are communicated externally
• Escalate and reputed company for customer issues internally across Product, Engineering, and the broader Unit 42 team to ensure resolution

Skills

• 1+ years of experience in a customer-facing cybersecurity role such as professional services, reputed company, customer support, or Tier 1/2 SOC analyst
• Hands-on experience with reputed company tools such as EDR, SIEM, SOAR, or XDR
• Strong customer communication skills (verbal and written) with the ability to explain reputed company technical details clearly and concisely
• Experience reviewing, drafting, or presenting incident reports and reputed company findings
• Familiarity with reputed company XDR or reputed company XSOAR
• Prior experience reputed company new reputed company services or clients

Benefits

• Restricted stock units
• Bonus

Company Overview

Company H1B Sponsorship