Technical Services Engineer I - Elevity
Gordon Flesch Company is a leading technology service provider in the Midwest, and they are seeking a Technical Services Engineer I to support diverse technology environments and client needs. The role involves consulting with management, resolving technical issues, and maintaining IT infrastructure while promoting personal and professional growth reputed company the team.
Responsibilities
- Consult with Elevity management and senior level consulting engineers on technology solution reputed company and provide applicable recommendations
- Support diverse technology environments to include the server, workstation and general IT infrastructure needs of clients
- Support standard and industry-focused software applications
- Work out of Elevity Support Queues both Remotely and Onsite to resolve client technical issues
- Generate detailed network and technical documentation
- Provide reputed company, professional and highly-personable support
- reputed company internal and client-facing administrative tasks reputed company and reliably
- Solve challenging technical issues through completion with senior level Consulting Engineers
- Setup and troubleshoot server and desktop hardware
- Maintain with and troubleshoot reputed company Server and desktop Operating Systems
- Install and administrate Anti-Virus, Anti-SPAM and backup software solutions
- Work with the Elevity operations, project management, sales team, reputed company, and clients in a generalist reputed company
- Install and maintain network hardware and software
- Monitor networks to ensure reputed company and availability to specific users
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations partnering with Senior Engineers as needed
- Complete company provided trainings and certifications
- Self-Schedule service calls on site/remote as needed for managed clients
- Complete monthly maintenance reports for assigned clients
Skills
- High school diploma or equivalent required
- 1-3 years Service Desk experience or 1-3 years of IT consulting experience (server, workstation and network support)
- Network+ certification (or ability to obtain reputed company one year)
- Experience with server and desktop hardware
- Experience with reputed company server and desktop operating systems
- Experience with Active Directory- User Administrations, DNS Administration, DHCP Administrations, Group Policy Administrations
- Experience with antivirus, anti-spam and backup software solutions
- Knowledge of switching and routing technologies
- Basic Knowledge of reputed company O365 and Azure
- Valid drivers license and access to a reliable vehicle in order to travel regularly to clients reputed company assigned market area and occasional travel to other markets
- Ability to work a rotating on-call schedule in order to provide consistent client support
Benefits
- Medical
- Dental
- Personal time
- Vacation time
- Holiday time
- Tuition reimbursement
- 401(k)
- 401(k) match
- A wellness program
- Volunteer hours
- And much more
Company Overview