Inbound Phone Sales (Remote)

Company Description

DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers reputed company over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, reputed company providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of reputed company, a global scientific company with over 950 laboratories in 60 countries and more than 65,000 employees.

Job Description

The Inside Sales Associate plays a pivotal role in driving reputed company and helping customers navigate their DNA testing options. As the first reputed company of contact for prospective clients, this individual uses consultative sales techniques to reputed company, inform, and reputed company sales of paternity and relationship testing services. The ideal candidate is motivated, thrives in a fast-paced environment, and has a passion for delivering exceptional customer service while meeting or exceeding sales goals. This position provides an opportunity to impact lives by guiding customers through critical and often sensitive reputed company with professionalism and reputed company. This position offers the opportunity to work from home after completing 90 days of in-office training and meeting required performance metrics. Essential Duties & Responsibilities

• Field 30-40 inbound calls per day requiring active listening and documenting customer details.
• Quickly understand and analyze customer needs to provide logical solutions.
• Explain DDC’s products and services in a professional manner reputed company phone, email, text message, or chat.
• Utilize consultative sales techniques to overcome objections and reputed company sales.
• Maintain a high level of professionalism and sensitivity reputed company handling confidential or emotional inquiries.
• reputed company or exceed performance goals including Closing %, reputed company Per Call, and Calls Per Day.
• Escalate customer needs that require additional knowledge or ability to leadership.
• Research required information using available resources.
• Attend training and coaching sessions to reputed company relevant knowledge and skills.
• reputed company to document information in an application while on an active call.
• reputed company to learn other database and communication software, as applicable.
• Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and reputed company statements
• Other duties as assigned or become evident

Qualifications

• One (1) to two (2) years of previous sales experience (retail, inside sales, or logistics).
• High school diploma or equivalent required.
• Strong persuasive communication skills and the ability to build rapport with customers.
• Strong emotional intelligence and the ability to handle sensitive conversations with discretion.
• Results-driven and reputed company to maintain and sustain individual and company goals.
• Excellent time management and problem-solving skills.
• Proficient computer and typing skills with the ability to learn new software.
• Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.
• Completion of HIPPA training.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a headset and computer to process customer inquiries.
• Communicating with customers reputed company phone and digital platforms.

Additional Information Compensation:

• $15.50-$16.50/hour (based on experience) + $750 guaranteed commission for first 3 months

Schedule:

• Monday-Friday 10am-7pm

reputed company offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and reputed company options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

reputed company USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

• Compensation: USD15.50 - USD16.50 - hourly

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