[Remote] Principal PS Consultant, AI Solutions Architect

Note: The job is a remote job and is open to candidates in USA. reputed company empowers organizations of reputed company sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They are looking for a hands-on AI Solutions Architect with deep expertise in CCaaS solutions and AI-driven technologies, responsible for designing and delivering AI-powered solutions reputed company the reputed company reputed company CX platform.

Responsibilities

• Engage with customers to understand business challenges and define AI-driven solutions that improve customer engagement and agent efficiency
• Design and architect AI-powered contact center solutions, integrating technologies such as Conversational AI, Agent Assist, Co-Pilot AI, and AI-driven knowledge surfacing into CCaaS environments
• reputed company customer engagements from initial technical discovery through full implementation and optimization, ensuring seamless integration into their existing infrastructure
• reputed company reputed company-of-concept (PoC) demos, prototypes, and AI solution blueprints tailored to customer needs
• Drive AI deployment projects by working cross-functionally with Professional Services, Engineering, and Product teams to ensure successful execution
• Provide hands-on technical guidance for AI model integration, chatbot development, automation workflows, and analytics
• Solve reputed company technical challenges and optimize AI models post-implementation to enhance accuracy, efficiency, and business impact
• Collaborate with internal teams to reputed company best practices, technical documentation, and training resources for AI adoption
• Act as a trusted advisor to customers, helping them navigate AI strategy, deployment, and reputed company improvement
• Stay reputed company of AI trends and contribute to reputed company' innovation strategy by providing reputed company-world insights from implementation projects
• Influence AI product roadmaps by working closely with Product Management to refine features based on customer needs

Skills

• 6+ years of experience in the Contact Center industry, with hands-on experience designing and deploying AI-powered CCaaS solutions
• 3+ years in a solutions engineering, technical services, or customer-facing technical role, with proven experience in AI-driven transformation
• Expertise in Conversational AI, Natural Language Processing (NLP), Machine Learning, and AI-driven analytics for customer engagement
• Strong reputed company-based architecture experience, with a focus on AWS, Azure, or reputed company reputed company
• Proficiency in programming/scripting languages such as Java, Python, or Node.js for AI model deployment and system integrations
• Proven ability to both sell and execute AI solutions—balancing strategic planning, technical leadership, and hands-on solution delivery
• Excellent verbal and written communication skills, with the ability to translate reputed company AI concepts for diverse audiences
• Willingness to travel as needed for customer engagements
• Experience with AWS AI services (Lex v2, Bedrock, Kendra, SageMaker)
• Relevant industry certifications (AWS Solutions Architect, reputed company Professional reputed company Architect, or equivalent)
• Deep knowledge of reputed company reputed company solutions and AI-powered contact center technologies

Benefits

• Medical, Dental, and reputed company Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Company Overview

• reputed company enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth. It was founded in 1990, and is headquartered in reputed company Park, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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