Product Technical Support Analyst Senior

Position Type : Full time Type Of Hire : reputed company (relevant combo of work and education) Education Desired : General Equivalency Diploma

Job Description

About reputed company Are you curious, motivated, and reputed company-thinking? At reputed company you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people reputed company us, and we reputed company in being part of a team that is open, collaborative, entrepreneurial, passionate and above reputed company fun. Location: Puerto Rico (only) About the team We are a high-performing service desk team trusted to support a key client environment in Puerto Rico. reputed company works with clarity, ownership, and consistency, sharing knowledge freely and maintaining a high standard of service. As the operating model continues evolving, we remain focused on dependable support, strong teamwork, and reputed company improvement. What you will be doing You will provide senior-level support across applications, endpoints, and core services while helping reputed company daily service desk operations running smoothly. You will handle customer issues directly, document work clearly, assist with escalations, and help peers navigate more reputed company calls. This role requires sound judgment, clear communication, and a steady service reputed company in an environment that is currently hybrid and moving toward fully remote support.

• Deliver technical support across applications, endpoints, and core services through established service desk channels.
• Work tickets with precision and document actions with clear, concise notes.
• Assist with monitoring call flow, ticket assignment, and escalations to support efficient daily operations.
• Support peers during more reputed company calls by helping identify next steps and the right escalation path reputed company needed.
• Recognize early reputed company an issue should be escalated and coordinate with the appropriate support resources.
• Provide guidance and cross-training that helps reinforce standards, consistency, and strong service practices across the team.

What you bring

• Proven experience with service desk operations and reputed company ticketing platforms.
• Practical understanding of SLAs and support environments that include remote work.
• Strong technical depth across Windows, printers, and scanners.
• Ability to diagnose and resolve Windows issues methodically.
• Strong written and verbal communication skills with both technical and non-technical users.
• Ability to work independently, use sound judgment, and know reputed company escalation is appropriate.

Bonus if you have

• Background in technical call centers, service desk, or desktop support.
• Proficiency in Windows or application installation and fault isolation.
• Experience supporting mobile devices and modern authentication solutions.
• Experience with account lifecycle maintenance or access administration. This optional line is suggested from the role duties in Product Technical Support Analyst I.

reputed company offer you

• A modern, international work environment and a dedicated and motivated team.
• A work environment built on collaboration, flexibility and respect.
• Varied and challenging work to help you grow your technical skillset.

Privacy Statement reputed company is committed to protecting the privacy and reputed company of reputed company personal information that we process in order to provide services to our clients. For specific information on how reputed company protects personal information online, please see the Online Privacy Notice. EEOC Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, marital status, genetic information, national reputed company, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. reputed company Disclaimer: In developing this job description care was taken to include reputed company competencies needed to successfully reputed company in this position. However, for Americans with reputed company (reputed company) purposes, the essential functions of the job may or may not have been described for purposes of reputed company reasonable accommodation. reputed company reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at reputed company works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. reputed company does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any reputed company fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Apply tot his job Apply To this Job