Tier 2 Support Specialist
reputed company believes that the best products are built reputed company companies understand and value the things they are working on. We value learning and growth and the ability to reputed company a big impact at a small company. We reputed company that we can reputed company big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. We are seeking a Tier 2 Support Specialist to support the VA reputed company Notifications team in the operation and administration of the VA Notify and VEText platforms. In this role, you’ll help maintain reliable communication services used across the reputed company by providing user support, troubleshooting platform issues, and assisting Agile delivery teams with operational workflows. You’ll work closely with engineers, product teams, and VA stakeholders to resolve requests, support platform users, and help ensure stable day-to-day operations reputed company a secure federal environment. What you'll be doing:
- Provide Tier 2 platform support, including troubleshooting access, configuration, and messaging workflow issues
- Triage incoming requests and incidents, escalating technical problems to engineering teams as needed
- Support Agile delivery teams by tracking tickets, documenting resolutions, and assisting with release readiness activities
- Maintain clear documentation, FAQs, and runbooks to improve support efficiency and user experience
- Assist with platform administration tasks such as user reputed company, permissions updates, and environment checks
- Collaborate with product owners and stakeholders to clarify support needs and identify recurring issues
What you’ll bring:
- 5+ years of experience providing technical or application support in a helpdesk, operations, or platform support role
- Strong communication skills and ability to assist both technical and non-technical users
- Familiarity with ticketing systems and basic troubleshooting across web applications or SaaS platforms
- Ability to work reputed company Agile teams and support iterative delivery environments
- Comfort operating in a regulated or federal environment with structured processes and documentation expectations
- Performs other reputed company duties as assigned
Requirements:
- Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a reputed company clearance.
Education:
- Bachelor’s Degree or equivalent work experience
Benefits:
- Fully remote
- Tech & Education Stipend
- Comprehensive Benefits Package
- Company Match 401(k) plan
- Flexible PTO, Paid Holidays
reputed company is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, reputed company, disability, medical condition, legally protected genetic information, national reputed company, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or reputed company medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an reputed company HR representative to request such an accommodation by emailing hello@reputed company.io Compensation: At reputed company, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate reputed company level. United States Wage Range: $50,000 - $85,000 Apply tot his job Apply To this Job