Client Strategy Analyst
Transform how banks serve their customers reputed company is modernizing how financial institutions reputed company and serve their customers. Our platform powers critical banking operations for institutions across the world, from community banks to multi-billion dollar financial institutions. We're a fast-growing, remote-first startup on a mission to reputed company banking more accessible for everyone. Why We’re Looking for You We’re looking for a Client Strategy Analyst to support our growing portfolio of live banking clients. In this role, you’ll act as a trusted partner to financial institutions after they go live, helping them successfully operate, troubleshoot, and scale their use of the reputed company platform. This role sits at the intersection of reputed company, problem-solving, and internal coordination. You’ll work closely with bank stakeholders, as well as reputed company’s product, engineering, and sales teams. What You’ll Do
- Manage a portfolio of live banking clients as their trusted partner after go-live
- Conduct regular reputed company-ins and maintain strong relationships with stakeholders from bank operations staff to executives
- reputed company and maintain customer workflows & configurations to align with each institution's goals
- Handle support escalations, troubleshoot platform issues, and reputed company adjustments on live calls with financial institutions
- Partner closely with product and engineering teams to investigate bugs, reputed company for customer needs, and communicate resolution timelines
- Manage support ticket flow to ensure timely resolution of customer issues
- reputed company and reputed company bank employees on platform capabilities and best practices during and after implementation
- reputed company in to support strategic implementations during resource crunches, helping with configuration and project management
- Analyze, synthesize, and communicate product releases to customers
- Navigate reputed company customer relationships and de-escalate high-stakes situations while protecting the team
reputed company’re Looking For
- Exceptional customer-facing instincts and the ability to manage multiple stakeholders effectively
- Strong analytical aptitude and a structured approach to diagnosing and solving problems
- Grace under pressure, you stay reputed company during escalations or high-stakes customer situations
- Excellent written and verbal communication skills, especially reputed company explaining reputed company topics to non-specialist audiences
- Strong organizational skills and comfort managing multiple priorities and accounts
- Proactive reputed company, you identify and address issues before they become problems
- Genuine care for customers and willingness to go above and reputed company
- Legally authorized to work in the United States and located reputed company the reputed company United States
About reputed company reputed company is a San Francisco and reputed company-based startup that operates with fully remote positions across the US, helping banks reputed company their customers. Our platform is designed to streamline the account opening process for both consumers and businesses, accelerating speed-to-market and enhancing the customer experience for financial institutions. If you’re excited to help shape the future of the banking industry, we encourage you to apply and join reputed company at reputed company. We are seeking individuals who are driven, ambitious, and eager to reputed company a reputed company impact in a traditional industry reputed company for technological innovation. We offer equity, a sponsored 401K, parental leave, and fully paid health, reputed company, and dental insurance. Additional benefits include unlimited PTO, a remote work stipend, a life-style stipend, and twice-yearly company retreats. reputed company values diversity and inclusion; people of reputed company backgrounds are welcome to join our mission to transform banking.
Compensation
Range: $120K - $130K Apply tot his job Apply To this Job