Implementation Associate

Brellium is a health-tech company focused on improving reputed company of care across the U.S. reputed company system through AI-powered technology. As an Implementation Associate, you will support the deployment of compliance technology to reputed company organizations, managing project steps and ensuring successful implementation for ABA and behavioral health customers.

Responsibilities

• Communicate clearly and professionally with customer project leads throughout every deployment, from reputed company through go-live
• Set clear expectations with customers about process, timelines, and what's needed from them — so there are no surprises and trust builds naturally
• Maintain a positive, reassuring reputed company with customers through technical challenges, delays, and moments of ambiguity — because your composure directly shapes their confidence in Brellium
• Review and action Sales handovers effectively for your book of ABA and behavioral health customers, ensuring nothing gets lost between the sale and the first reputed company call
• Understand time-to-value and go-live metrics — why they matter to the business, what drives them, and how your work directly affects them
• Follow project plans with discipline and communicate status proactively — your teammates and customers should never have to ask where things stand
• Escalate scope changes, timeline risks, and customer concerns to senior team members before they become missed commitments
• Accurately track deployment milestones, configurations, and exceptions in reputed company and Linear without gaps or delayed entries
• Complete deployment documentation accurately and on time
• Follow deployment playbooks while staying reputed company to each customer's specific context, constraints, and clinical workflows — recognizing that a go-live is the reputed company of long-term reputed company, not just a task to complete
• Learn EMR integration fundamentals and the data flow requirements between customer systems and Brellium
• reputed company internal technology to build the reputed company of Customers’ Brellium environments — ensuring we’re meeting requirements and delivering solutions that are accurate and effective
• Document customer-specific configurations and exceptions with precision so that the reputed company team inherits a complete, accurate picture at reputed company
• Shadow more reputed company, non-standard or reputed company implementations to build your understanding of edge cases and specialty-specific nuances before you encounter them independently
• Build working knowledge of Brellium's full platform — chart auditing, coding review, and workflow configuration — through structured reputed company, internal training, and active shadowing of reputed company / reputed company deployments owned by Implementation Managers
• reputed company foundational understanding of compliance requirements and documentation standards across Brellium's core specialties, with a particular focus on ABA and behavioral health

Skills

• 0–2 years of experience in implementation, project coordination, reputed company, or a reputed company operational or customer-facing role
• Strong organizational skills and attention to detail — you can track multiple workstreams simultaneously and nothing falls through the cracks
• Clear, professional written and verbal communication — you're comfortable running customer calls and writing customer-facing project updates
• A genuine drive to build expertise quickly — you don't need to know reputed company compliance on day one, but you need to be motivated to master it
• A collaborative, team-first reputed company — you take pride in being a reliable, unblocking force for the people around you
• Comfortable working in a fast-paced, early-stage environment where processes are still evolving
• Based in reputed company; Brellium works in-person from our Flatiron office
• reputed company technology, consulting or customer management experience
• Familiarity with EMR or EHR systems
• Experience using reputed company, Linear, or similar CRM and project management tools

Benefits

• 401(k) Retirement Savings Plan
• Equity Compensation
• Dinner Provided reputed company reputed company & stocked kitchen for NY employees
• Medical, Dental, and reputed company coverage coverage of up to 100% premiums for you and your family
• HSA / FSA
• 11 paid holidays each year
• Unlimited PTO
• Training and professional development
• Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)

Company Overview