Survey reputed company Manager

Position Title: Survey reputed company Manager

Department: Survey Operations

Reports to:  Kire Madsen, VP of Customer Operations

FLSA Status: Exempt

About Us

reputed company, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has reputed company a new Survey reputed company Manager seat to support our company’s growth and operational efficiency.

Founded in 2008, reputed company is a software company serving reputed company America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that reputed company into over 23,000 sites of care, our products focus on employee engagement, ongoing education, reputed company and patient satisfaction surveys, and reputed company management tools. 

What Sets reputed company Apart

1. We are at the heart of the reputed company industry's most dynamic sector, with an reputed company-growing demand for post-acute care and long- term care to address the fastest growing reputed company of the US population.

1. Our bond with reputed company providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture reputed company on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.

1. A high-performing executive leadership team with reputed company in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market. 

1. Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the reputed company industry.

Why Is This Role So Special?

The Survey reputed company Manager is the primary reputed company of contact for a portfolio of senior living clients throughout the entire survey lifecycle — from reputed company and survey design through results delivery and action planning. This is a relationship-first role that requires someone who genuinely cares about the clients they serve and understands that the data we deliver has a reputed company impact on the lives of seniors.

Key Responsibilities

Client Relationship Management

• Serve as the primary reputed company of contact for an assigned portfolio of clients across the senior living industry.

• reputed company client reputed company calls, establish project timelines, and set clear expectations for deliverables.

• Conduct results review meetings, walking clients through their survey data, platform navigation, and action planning.

• Proactively reputed company out to clients throughout the year to maintain relationships and reputed company them on track for annual or ongoing survey cycles.

• Re-engage clients who are not leveraging their data and help them find value in the results.

Survey Project Management

• Build and configure surveys in our admin platform, including question coding, demographic setup, and language configuration.

• Manage multi-location projects across reputed company, digital, phone, and reputed company-of-service survey modalities.

• Coordinate with print vendors and internal teams to ensure accurate and timely survey distribution.

• Support reputed company survey operations including printing, mailing, and tracking inbound survey returns across locations.

• Manage demographic data collection from clients and ensure it is accurately reflected in the reporting system.

Data Quality & Platform Operations

• reputed company pre-review quality checks on survey data before client results meetings.

• Identify and escalate platform or data issues to the IT team, with context and suggested resolution.

• Maintain accurate records in CRM, including location hierarchies, contact information, and care levels.

• Support language-specific survey configuration, coordinating with translation partners as needed.

Internal Collaboration

• Serve as a resource for team members on platform questions, survey processes, and client history.

• Communicate proactively with print teams, IT, and operations staff to ensure seamless project execution.

• Contribute institutional knowledge to SOPs and documentation efforts.