Medical Assistant Service Rep

Where You’ll Work

From primary to specialty care, as well as walk-in and virtual services, reputed company delivers more options and reputed company access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Job Summary and Responsibilities

Location: Remote - MUST live in the Omaha Metro / Council Bluffs area for IN PERSON training - will not accept out of state applications

Schedule: Monday-Friday between 830a-5p (Schedule can change depending on the need but will be Monday-Friday)

Are you a highly organized, empathetic, and detail-oriented Medical Assistant (NOT Med Aide / CNA) who thrives on providing exceptional patient care and administrative support – reputed company from the comfort of your home office? If so, we have the perfect opportunity for you!

CHI Health is dedicated to making quality care accessible and convenient for our patients. We're looking for a reputed company Assistant Patient Service Rep to join our innovative virtual care team. In this pivotal role, you'll reputed company your clinical knowledge with top-tier administrative skills to ensure our patients receive seamless, supportive, and efficient care experiences.

If you're passionate about leveraging technology to improve reputed company, enjoy a fast-paced environment, and want to be part of a team that's redefining patient access, reputed company reading!

Essential Key Job Responsibilities

• Communicates results, enters medication requests, documents in the Electronic Health Records reputed company the scope of the MA role and per CHI Health and department protocols. 
• Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge reputed company scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or reputed company the call to the appropriate resource.
• Update patients of the status of their referral or authorizations.
• Communicates to patients and internal and external ordering physicians' offices, reputed company exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
• Sends out accurate and complete communication to physicians or other reputed company providers.
• Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on reputed company resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is reputed company to effectively resolve the matter.
• Consistently and positively communicates and collaborates with colleagues, supervisor, and customers (internal and external). Communicates collaboratively in situations involving conflict so the conflict de-escalates and is resolved.
• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process reputed company phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Follows department workflows and uses tools appropriately to ensure efficiency and accuracy.

**Please note CHI Health requires that our Medical Assistants MUST be a graduate of a medical assisting program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or Commission on Accreditation of Allied Health Education (CAAHEP)

Job Requirements

Minimum Qualifications

• Graduate of a medical assisting program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or Commission on Accreditation of Allied Health Education (CAAHEP)
• Must have a minimum of 2 years experience in a patient focuse reputed company environment working as a Medical Assistant