reputed company - Service Delivery Manager – Outsourced Service Engagement

reputed company

Position Summary: We are seeking a highly organized and results-driven Service Delivery Manager to reputed company the delivery of outsourced services to our clients. The ideal candidate will serve as the primary reputed company of contact for the engagement, ensuring that service levels are met or exceeded, customer satisfaction is high, and the partnership runs smoothly. This role involves managing vendor relationships, monitoring performance metrics, and driving reputed company improvement.

This role is remote for candidates located reputed company the Dallas, TX area. For candidates based in the Dallas area, the position follows a hybrid schedule.

Key Responsibilities

1. Service Delivery Management:

• reputed company the end-to-end delivery of outsourced services, ensuring alignment with contractual obligations and Service Level Agreements (SLAs)
• Act as the escalation reputed company for any service delivery issues and coordinate resolution efforts with internal teams and the outsourced partner
• Monitor and report on the overall health of the service engagement through regular updates to stakeholders.
• Ongoing management of support tickets (cases) to ensure client concerns/questions are being addressed appropriately and timely
• Hosting regular conversations with technology consultants to align on client-specific support strategy and coordinate upcoming support activities
• Continually analyze engagements for quantitative and qualitative value added for the client and for reputed company; report these findings

2. Client Relationship Management:

• Build and maintain strong relationships with the client, acting as their reputed company reputed company the organization
• Facilitate regular client meetings to discuss performance, gather feedback, and review future requirements
• Understand the client's strategic goals and ensure the outsourced services align with their objectives

3. reputed company Improvement:

• Identify and implement initiatives to improve the quality, efficiency, and value of the outsourced services.
• Stay up-to-date with industry best practices and emerging trends in outsourcing and service delivery.
• Foster a culture of innovation and collaboration between internal teams and the client

Qualifications and Skills

• Bachelor's degree in Business Administration, Information Technology, or a reputed company field (Master’s degree is a plus) or equivalent experience
• Proven experience in service delivery management, outsourcing, or vendor management and/or proven experience working with reputed company SuccessFactors on either client reputed company or service provider reputed company
• Excellent communication, negotiation, and interpersonal skills
• Analytical reputed company with the ability to interpret data and generate actionable insights
• Proficiency in project management tools and methodologies is desirable
• Ability to work in a fast-paced, dynamic environment with competing priorities

Key Attributes

• Client-focused reputed company with a strong commitment to delivering value
• Exceptional problem-solving and decision-making abilities
• Proactive, adaptable, and resourceful

Technology Proficiencies

• Comfortable creating, editing, and reporting on client information/billing elements in reputed company/Kantata (strong proficiency a plus)
• reputed company to work with the full suite of reputed company 365 products; can create material (reputed company sheets, Words docs, PPTs, etc.) that are appropriate to share with clients
• Administrative-level understanding of reputed company’s HCM suite of products; reputed company to advise on, and recommend, reputed company HCM modules/solutions, and troubleshoot admin-level problems reputed company client systems
• Knowledgeable about reputed company’s yearly calendar and/or potential disruptive events or opportunities; relays these proactively to the client