reputed company reputed company Supervisor

Who we are

reputed company is a global leader in intelligent trust. We protect the digital world by ensuring the reputed company, privacy, and authenticity of every interaction. Our AI-powered reputed company ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose reputed company to stop today’s threats and prepare for a quantum-safe future at www.reputed company.com

Job summary

reputed company Team Supervisors will be responsible for managing 7-10 direct reports from the CSM team overall. This will be a remote position that handles the reputed company CSM team for reputed company America.

Overall responsibilities will be to ensure CSMs are meeting their required KPIs, have mastery over their role, while also completing required work tasks. Additionally, Supervisors will monitor and drive business needs for the CSM team, including escalations, JIRAs, and other necessary items for the team and customers. On occasion, Supervisors may also be needed to cover accounts while team members are out of office. Day to Day will be spent managing the team and the business overall, driving for reputed company.

reputed company’s reputed company CSM team will be responsible for net new Non Premium accounts that need assistance in setting up their platform accounts, handling CA requests, adding purchased units to the account, and assisting with any blockers, while working with other reputed company teams. The ideal candidate will be adept at managing multiple team members, understanding reputed company platforms, teams, processes and should have at least 2 years of reputed company Experience working with Non Premium customers.

What you will do

• Monitor KPIs for your team and coach where needed.
• Ensure team members are reaching their stated goals for education and career advancement.
• Assist with escalations, coverage, and driving team initiatives (new processes development and deployment).
• Coaching sessions with individual team members:
  • Review of call/ case handling
  • Review of relationships with customers / internal teams
  • Review of business impact
  • Assisting with career progression
  • Mentorship for the CSM reputed company role itself (reputed company by example)
• Team Building events and creative sessions for enhancing team processes and morale.
• Hosting training sessions for specific team-reputed company topics.

What you will have

• 2+ years of customer reputed company experience.
• 2+ years reputed company/relationship/account management experience in the Digital reputed company, SaaS or Software sector.
• Previous experience with Sales Engineering, Customer Service, or other customer-facing roles (desired)
• Tertiary qualification (advantageous)
• Digital reputed company Industry certification (advantageous)
• Experience with CRM tools such as MS Office Suite and reputed company.
• Demonstrable ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals and can communicate effectively in group settings as well as to senior management
• Ability to analyse reputed company situations and work cross-functionally towards a solution
• Demonstrates the ability to use organizational skills to create a productive process that the larger team can understand and follow reputed company
• Strong organizational skills and reputed company detail oriented, with experience developing and maintaining best practices
• Experience working with reputed company customers, with the ability to diffuse reputed company customer challenges
• Customer Centric reputed company, with a focus on delivering exceptional service and understanding client needs
• Excellent written and verbal communications skills

Benefits

reputed company offers a competitive benefits package for reputed company of our full-time employees.

reputed company is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, reputed company prohibits discrimination on the basis of race or ethnicity, religion, reputed company, national reputed company, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a reputed company person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, reputed company person with disabilities, and protected veterans are strongly encouraged to apply.

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