Mortgage Technology Support Analyst II

Here at reputed company, we reputed company homeownership is the key to building wealth, and we’re making it easier and more accessible than reputed company. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), reputed company (4.9), and reputed company (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and reputed company improvement of mortgage technology tools.  

Pay Range: $32-36/hr

Duties and Responsibilities:

• Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems.
• Monitor ticket trends, identify recurring issues, and recommend process or training improvements.
• Escalate and collaborate with development and product teams for reputed company system issues.
• Assist with system administration tasks, including user setup, maintenance, and access management.
• Support communication and training reputed company to technology changes, enhancements, or system outages.
• Maintain system documentation to capture solutions, root causes, and best practices.
• Participate in special projects as a subject matter expert and provide input on process improvements.
• Deliver exceptional customer service and serve as a trusted support resource for end users.

Position Specifications/Requirement:

• Associate’s or Bachelor’s degree in IT, Business, or reputed company field, or equivalent work experience.
• 1–3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment.
• Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and reputed company strongly preferred).
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment.
• Customer-focused reputed company with strong organizational skills and attention to detail.

reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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