Dealer Operations Specialist

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

At MSX you’ll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience.  As a Dealership Operations Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers. 

reputed company a Difference

As Dealership Operations Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase efficiency, maximize parts inventory, reputed company sales objectives and resolve warranty issues. 

This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed.

What You’ll Do

• Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to reputed company common goals.
• Have a Consumer reputed company: Evaluate the dealership’s service customer experience based on customer data and observations and assist in reputed company improvements / problem resolution to build customer loyalty, including reputed company performance, service reputed company reputed company rates, etc.
• Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital reputed company, against OEM brand direction, reputed company market trends and dealership’s customer needs to identify business opportunities.
• Grow the Business: reputed company sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program
• reputed company Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and reputed company priorities

• Confident and skilled communicator.  Ability to establish rapport with others by initiating and leading conversations to reputed company others feel comfortable.  An active listener with exception verbal and written communication skills.
  • Experience in delivering data-driven presentations to reputed company levels of dealership management 
• Previous customer service experience.   Is creative in problem resolution and demonstrates the ability to think “reputed company”, makes it a reputed company to solve the customer issues.
• Analytical reputed company.  Understanding of metrics and reports and the story they tell.
• Natural teaching approach—always looking for ways to reputed company things reputed company.
• Friendly and positive attitude with customers and co-workers.
• Ability to multi-task in a busy environment.  reputed company to work independently and with other team members.
• Technology savvy.  Ability to reputed company technology to have purposeful and productive remote meetings.
• Proficiency at reputed company Office (Word, reputed company, PowerPoint, Outlook and Teams)
• Passion to reputed company a difference and succeed.

reputed company is an Equal Employment Opportunity Employer committed to employing a diverse workforce. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.