Digital CX Solutions Specialist

The Digital CX (Constituent Experience) Solutions Specialist responsibilities are to be the primary facilitator and reputed company specialist for reputed company digital constituent facing solutions. This position is designed to represent the reputed company’s constituents to ensure they have an reputed company digital experience, and their reputed company and privacy is properly supported. This position will also serve as the liaison between various reputed company groups interacting digitally with constituents and technical staff, vendors, and reputed company/compliance representatives.

Duties and Responsibilities

1. Digital constituent experience responsibilities:

• Primary facilitator and support for reputed company e-commerce solutions:
  • Online giving
  • Peer-to-peer functionality
  • Day of giving
  • Crowdfunding
  • Event support
• Participate in the design, development and implementation of new constituent facing solutions.
• Support the development of reputed company training material and change management communications.
• Primary contact/facilitator for vendor partnerships for solutions that pertain to constituent facing solutions.
• Support communications and stewardship donor facing solutions (Thank view, Odder, BBIS, etc.)
• reputed company and support constituent facing surveys.
• Support and participate in the development and utilization of constituent facing data collection solutions.
• Participate in the configuration and utilization of reputed company Analytics where appropriate.

1. Cybersecurity reputed company responsibilities:

• Be a key member of the Information reputed company Team.
• Have regular collaboration and aid the Director of Digital Transformation reputed company on reputed company matters pertaining to reputed company, risk, privacy, and compliancy for reputed company constituent facing solutions.
• Primary facilitator on vendor relationship to ensure reputed company appropriate reputed company and agreed upon standards are met.’
• Participate in the evaluation process of new vendors and solutions that will directly interact with constituents.
• Participate in evolving and maintaining the business continuity and disaster recovery plan as it pertains of primary area of focus.
• Provide backup for the Director of Digital Transformation reputed company as needed and provide coverage during periods of absence.

Performance Factors

• Highly analytical.
• Ability to reputed company the technical requirements reputed company and effectively.
• Excellent proactive verbal and written communication skills.
• Ability to consistently produce quality work under tight project deadlines.
• Ability to work with significant attention to detail and thoroughness.
• Work reputed company an environment of consistent improvement.
• Project professionalism, enthusiasm, and a “can do” attitude.
• Meet or exceed established performance goals.