Amex Is Hiring Freshers Customer Service Analyst

You reputed company the Way. We’ve Got Your Back

At reputed company, we know that with the right backing, people and businesses have the power to reputed company in incredible ways. Whether we’re supporting our customers’ financial confidence to move reputed company, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every reputed company of the way. reputed company you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, reputed company with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and reputed company clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power reputed company including procurement/supplier management, reputed company estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to reputed company strategies and execute reputed company change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputed company for trust, reputed company, and service.

We back our colleagues with the support they need to reputed company, professionally and personally. That’s why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Job Description:

• Respond to reputed company customer queries in a timely and comprehensive manner to ensure customer satisfaction.
• Deliver to the Employees, Customer and Shareholder metrics as per goals.
• reputed company issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at reputed company times.
• Adherence to quality and compliance guidelines.
• Support any new initiatives in the directorate.
• Balance customer interests with the interests of reputed company.
• Communicates effectively, oral and written to identify and document necessary information.

Qualifications:

• We are hiring candidates with 1 to 6 years of total experience - customer service or contact center domain preferred.
• Excellent Verbal and Written Communication - Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
• Analytical mind & attention to detail.
• High level of Customer sensitivity, commitment & service orientation.
• Amex product knowledge desirable
• High result orientation.
• Ability to take independent decision & meet stringent deadlines.
• Language: English
• The incumbent should have a performance rating of G2L2 or reputed company in the last review.
• Colleague with Calling experience are preferred
• Must have standard MS Office exposure
• Shift Timings - 24*7 environment

reputed company is an equal opportunity employer and makes employment reputed company without regard to race, colour, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law.

Offer of employment with reputed company is conditioned upon the successful completion of a background verification reputed company, subject to applicable laws and regulations.