Experienced Behavioral Customer Service Advocate – Remote Opportunity with arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Behavioral Customer Service Advocate, you'll play a vital role in providing timely and empathetic support to our members and providers, ensuring they receive the care and assistance they need. If you're passionate about delivering outstanding customer service and have a knack for resolving complex behavioral health inquiries, we want to hear from you!

About arenaflex

arenaflex is a leading Managed Care Organization dedicated to providing innovative healthcare solutions that improve the lives of our members and providers. With a strong commitment to customer-centricity, we're constantly seeking talented individuals who share our passion for delivering exceptional experiences. As a remote Behavioral Customer Service Advocate, you'll join a dynamic team of professionals who are dedicated to making a positive impact in the lives of others.

Daily Responsibilities

As a Behavioral Customer Service Advocate, your primary responsibilities will include:

• Handling inbound behavioral calls regarding benefits eligibility/claims status, responding to customer inquiries via telephone and written correspondence in a timely and appropriate manner
• Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes, utilizing current reference materials and available resources
• Providing assistance to members and/or providers regarding website registration and navigation
• Collaborating with internal stakeholders to resolve complex behavioral health inquiries and ensure seamless customer experiences

Preferred Qualifications

While not required, we're looking for candidates with:

• 1 year of healthcare call center experience, preferably in a behavioral or crisis call setting
• Strong knowledge of behavioral health principles and practices
• Excellent communication and interpersonal skills, with the ability to empathize with customers in high-pressure situations
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines

Benefits and Perks

As a valued member of the arenaflex team, you'll enjoy:

• Immediate enrollment in comprehensive health insurance, including medical, dental, and vision coverage
• Access to a robust Employee Assistance Program (EAP) for mental health and wellness support
• Opportunities for career growth and professional development through our Ingenovis ACT (Advocacy) Program
• Flexible scheduling, including the potential for rotating Saturday shifts during peak periods
• Competitive hourly rate of $19.00 (fixed rate)
• Access to investment accounts and career and educational tools to support your long-term goals

Schedule and Work Environment

As a remote Behavioral Customer Service Advocate, you'll work a standard Monday-to-Friday schedule, with the following hours:

• 10:30 am - 8:30 pm CST (30-minute lunch break and 2 x 15-minute breaks)
• Potential for 1 rotating Saturday shift per month during peak periods

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for resolving complex behavioral health inquiries, we want to hear from you! Please click the "Apply Now" button to submit your application, or email a copy of your resume to [[email protected]](mailto:[email protected]) with your phone number, the job title and location, and our recruiters will reach out.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values and respects the contributions of all employees, regardless of their background, culture, or identity. Apply for this job