Experienced Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global digital business services company, we're dedicated to delivering cutting-edge solutions that make people's lives simpler, faster, and safer. We're now seeking a talented and passionate Customer Service Representative to join our remote team and help us achieve our vision.
About arenaflex
arenaflex is a global leader in digital business services, with over 500,000 inspired and passionate people speaking more than 300 languages. Our global scale and local presence enable us to make a positive impact in our communities, support our clients, and protect the environment. We're proud to offer a comprehensive range of benefits, including:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
As a Customer Service Representative at arenaflex, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Responsibilities
As a Customer Service Representative, your responsibilities will include:
- Handling and carefully responding to all customer inquiries
- Providing excellent customer service through active listening
- Working with confidential customer information and treating it sensitively
- Aiming to resolve issues on the first call by being proactive
- Appropriately communicating with customers
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
- 6 months of customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Ability to recognize referral needs for customers
- Ability to work in an environment free from paper and electronics (outside of arenaflex provided equipment)
- Ability to have a dedicated workspace free of distractions
What We Prefer
While not required, we prefer candidates with:
- 6 months of Call Center experience
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you'll need:
- Internet Connection Requirements:
- Minimum subscribed download rate equal to or exceeds 25.0 Mbps
- Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
arenaflex is an Equal Opportunity Employer
We're proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply.
Job Locations
US-Remote | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ...
Requisition ID
2024-53594
Category
Customer Service/Support
Country
United States Apply Job! Apply for this job