Call Center Representative (211 Contact Center Information and referral) - 3rd Shift Hybrid

211 Contact Center Specialist Information & Referral/Housing (Third Shift) Location: Rocky Hill, CT (Hybrid after training) Schedule: Third Shift Typically 11:00 PM 7:00 AM Pay: $21.30-$23.65/hour $1,000 SIGN-ON BONUS Be the Connection That Helps People Find Stability - Step into a Role Where One Call Can Change a Life. Why You'll Love This Role$1,000 Sign-On Bonus because we value YOU from day one! Competitive Pay $21/hour plus great benefits. Hybrid Schedule after training, enjoy flexibility with 4 remote days and 1 in-office day. Mission-Driven Work help people find safety, stability and hope. What You ll Do You ll be the calm, knowledgeable guide who helps people find their footing: Answer calls, chats and emails from people seeking support and community resources. Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more. Dig deeper when needed researching and advocating for callers facing complex barriers. Help callers understand their options and feel empowered to take next steps. Document each interaction clearly to ensure continuity and follow-up. Follow established protocols while safeguarding caller confidentiality. Collaborate with a caring, mission-driven team that s always ready to support you. A Day in the Life Every day is different but always meaningful. Help callers find housing resources, rental assistance or shelter. Provide steady, clear guidance to people who feel overwhelmed. Research community programs and tailor referrals to specific needs. Balance empathy with efficient problem-solving in a fast-paced environment. If you love variety and purpose, you ll thrive here. We ve Got You Covered We ve got your back every step of the way. Paid, comprehensive training before you take your first live call. Ongoing coaching, supervision and team collaboration. Clear workflows and protocols to help you succeed. A culture centered on accuracy, and sustainable caregiving. Schedule & Environment Second Shift: Typically, 11:00 PM 7:00 AM Full-time position in a 24/7 operation Hybrid schedule after training (4 days remote, 1 day in office) Must be available to work holidays or during inclement weather as required Training: Monday Friday, 8:00 AM 4:30 PM l Monday - Friday 3:00 PM- 11:30 PM (available March 2026) Perks & Benefits $21.00 - $23.65/hour + $1.00/$2.00 shift differential for qualified hours worked $1,000 sign-on bonus Spanish- or Portuguese-speaking applicants who are hired and pass certificationafter 90 days on the jobwill get an additional $.75 per hour (an additional $1.50 per hour for both languages). An outright 5% 401(k) contribution. Paid Time Off in a calendar year you begin accruing immediately! 13 paid holidays per year. Generous health benefits including 80% coverage of your medical plan premium and deductible. Tuition reimbursement (after 1 year). Employment at UWC counts toward Public Service Student Loan Forgiveness. Supportive, inclusive, mission-driven workplace PI Apply To This Job