Inside Sales Support Associate

Job Description:

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
• Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
• Serve as liaison between our Sales Agencies, Distributors & Territory Managers
• Answer questions via email or phone regarding existing orders in a timely manner
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
• Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

Requirements:

• Bachelor's in Business Administration or related field preferred
• Lighting industry experience and product knowledge required
• 1-2 years of sales experience in similar inside sales role
• Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
• Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
• Experience with CRM software and Prophet 21 preferred
• Strong analytical and problem-solving skills
• Demonstrated exceptional organizational skills and attention to detail
• Ability to perform time-sensitive work environment
• Comfortable with phone interaction with very good verbal communication skills
• Work well independently or on a team
• Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

Benefits:

• medical
• dental
• vision
• voluntary life insurance
• employer-paid group life insurance
• short-term disability
• a 401k plan with company match
• paid time off
• philanthropic opportunities

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