[Remote] Customer Care Agent

Note: The job is a remote job and is open to candidates in USA. Deluxe is a company recognized for its positive workplace culture and numerous awards. They are seeking a Customer Care Agent responsible for providing first-level service to customers, managing customer care cases, and performing administrative tasks with a focus on accuracy and efficiency.

Responsibilities

• Responsible for answering, logging and routing of all Customer Care calls as offered in various forms (phone, email, and voicemail). Response Time Service Level Objects required
• Responsible for the updating, closing, and adding repair duration where applicable for hardware and software Cases through SalesForce Service Console and with external vendors
• Performs first call technical resolutions via the technical understanding of solutions as gained through documentation, classes, SELF, and shadowing associates on application teams to increase knowledge of products
• Ability to multi-task Performing Call Center administrative tasks associated with the handling of electronic faxes, processing of the Professional Services to Customer Care Transitions, Scanner setups, T&M, Hot Fixes, Scanner Swaps, GARDA resets and user creation and routing of ASP setup workflows. Response Time Service Level Objects may apply
• Other duties may include but are not limited to the creation of research documents to be used in SalesForce Service Console and assisting other Call Center Associates in their duties as needed on a per day basis

Skills

• Basic computer skills
• Must be 18 years of age or older
• High School/GED
• 1 year of customer service or computer industry experience
• Banking industry background
• Knowledgeable in the use of SalesForce Service Console
• Completed personal qualification standards training in customer service

Benefits

• Commission or an annual performance incentive
• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement
• Flexible time off
• Volunteer time off
• Paid maternity/paternity leave
• Tuition reimbursement
• Pet bereavement

Company Overview