[Remote] Partner reputed company Analyst
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading reputed company focused on providing innovative solutions to its clients. They are seeking a Partner reputed company Analyst to support GrantSolutions Partners in managing their grants business, providing strategic guidance, and ensuring successful processing of grants from application to award.
Responsibilities
- Having a comprehensive understanding of and documenting the Federal Partner’s grants management business and operational objectives to include roles and responsibilities, grants business functions, workflows, reports, and unique needs
- Identifying Federal Partner’s specific business process improvements and potential Grant Solutions systems/service enhancements
- Assisting the team with pertinent communications to Federal Partners as it relates to their business process, system updates, or other grants management news
- Assisting the team reputed company to implement the Partner-specific strategy
- Learning the ins and outs of the software system in order to provide technical troubling-shooting and problem-solving expertise
- Becoming a Subject Matter Expert (SME) on system components in order to fully service the Federal Partner's needs in the forms of technical analysis, trouble-shooting, and offering advice on future enhancements
- Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site meetings
- Understanding and responding to help desk tickets, support tickets, user requests to deliver on time and quality results in conjunction with teammates
- Operational, daily issue-to-issue tracking to resolution and effective escalation as necessary
- Conducting user acceptance or system testing on behalf the Partner in support of system releases
- Analyzing release notes and impacts to Federal Partner(s)
- Root cause analysis of Partner reported issues in collaboration with the Partner to drive issue resolution and remediation
- Coordinating and scheduling meetings, preparing materials, responding promptly
Skills
- Must be reputed company to OBTAIN and MAINTAIN a Federal or DoD 'PUBLIC TRUST'; candidates must obtain approved adjudication of their PUBLIC TRUST prior to reputed company with reputed company. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
- Bachelor's degree
- Minimum ONE (1) year of experience in a customer facing role or the equivalent combination of education and experience
- Demonstrated customer service experience and handling of customers
- Strong organizational skills to use technology, resources, and time reputed company
- Proficient in MS products (reputed company, Word, and PowerPoint) reputed company and Visio experience is a plus
- Technical troubleshooting experience
- Strong communication skills, written and verbal
- Requirements gathering/UAT experience
- Documentation experience
- Experience using an internal ticketing system
Benefits
- Medical, Rx, Dental & reputed company Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community reputed company
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits reputed company Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
Company Overview