Customer Service Representative

Pella Corporation is seeking a Customer Service Representative (CSR) to join their Parsippany NJ branch. This role involves providing quality customer service to both internal and external customers through various communication channels while ensuring timely and accurate responses.

Responsibilities

• Providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication
• Ensuring customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude
• Assigned teams and tasks will vary based on business necessity

Skills

• Providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication
• Ensuring customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude
• Ability to work full-time with a traditional weekday work schedule Monday - Friday 8:00am-4:30pm
• Willingness to participate in a hybrid work schedule after training period
• Prior Customer Service experience

Benefits

• Company sponsored benefits that include healthcare, dental, and vision plans
• Company paid life insurance
• Company paid short/long term disability insurance
• Paid vacation
• Paid sick and personal days
• 9 paid holidays
• Generous 401(k) plan with 4% company match
• Tuition assistance
• Employee discount
• Eligibility to receive other supplemental earnings such as over-time

Company Overview

Company H1B Sponsorship