[Remote] Account Manager, EMS

Note: The job is a remote job and is open to candidates in USA. EducationDynamics is a transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. As an Account Manager, you will nurture and grow relationships with university partners, manage marketing campaigns, and collaborate with internal teams to drive enrollment success.

Responsibilities

• Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems quickly
• Excellent interpersonal, verbal, and written communication
• Organized, with the ability to multi-task, prioritize, and deliver
• Advocate both internally and externally for solutions required to drive business outcomes and ensure client performance expectations are met
• Monitor, evaluate, and report the level of partner and internal teams’ satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory
• Budget management, in liaison with the Director of Account Management
• Review performance metrics, pacing, and forecasting for the partner and internal teams
• Review creative and project status plans and escalate issues as necessary
• Facilitate meetings with internal resources working on partner school
• Communicate strategy and direction for partner school to internal resources

Skills

• Bachelor's degree in Marketing, Advertising, or a related field of study a plus
• The ideal candidate for the Account Manager position should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients
• Demonstrated critical thinking skills, decision-making, and problem-solving skills, and attention to detail
• Ability to establish trust and collaborate with others both internally and with external partners
• Results-driven, with exceptional team-building skills
• Positive, energetic, and enthusiastic attitude
• Open-minded and eager to expand business knowledge across multiple departments
• Excellent written and communication skills; strong presentation skills
• Computer proficiency in Microsoft Office, Excel, email
• Ability to work successfully in a predominately remote environment
• Provide superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems quickly
• Excellent interpersonal, verbal, and written communication
• Organized, with the ability to multi-task, prioritize, and deliver
• Advocate both internally and externally for solutions required to drive business outcomes and ensure client performance expectations are met
• Monitor, evaluate, and report the level of partner and internal teams' satisfaction and recommend appropriate corrective action as required
• Maintain knowledge of competitors and their presence in assigned territory
• Budget management, in liaison with the Director of Account Management
• Review performance metrics, pacing, and forecasting for the partner and internal teams
• Review creative and project status plans and escalate issues as necessary
• Facilitate meetings with internal resources working on partner school
• Communicate strategy and direction for partner school to internal resources
• Agency experience is a plus
• An understanding of the Higher Education and Post-Secondary Education sector
• Media and integrated marketing savvy
• Proven ability to interpret data from multiple sources
• Able to develop and manage performance metrics

Benefits

• Medical, dental and vision coverage
• 401K Plan
• Remote work or flexible schedules
• Unlimited Paid Time Off (PTO)
• Training and growth opportunities
• Tuition reimbursements for expenses incurred through accepted universities

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