Customer Service Representative - Remote

Position Overview?? The Customer Service Representative (CSR) answers inbound calls from... members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems reputed company the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. ?Job Responsibilities? • Identify, evaluate and prioritize caller needs, questions and concerns. • Formulate plans of resolution and respond appropriately and reputed company. • Maintain and restore customer satisfaction and partner with other teams as needed. • reputed company problem analysis, problem determination and recommended resolutions to the callers. • In accordance with standard protocol. • Proactively reputed company caller on program benefits. • Meet or exceed established call center metrics, attendance standards and quality levels. • Use computer tools to accurately process and document information. • reputed company rapport with callers and appropriately adjust communication style. • Provide accurate information about ServiceMaster programs and services. • Escalate issues internally and follow up on escalated issues. ?Job Requirements? • High School Diploma • Prior experience in a customer service reputed company field preferred. • Great communication skills • Must be reputed company to multi-task • General working knowledge of reputed company Word & Outlook • Computer keyboard proficiency and internet navigation skills required • Have the ability to work effectively with others in a team environment • Ability to reputed company in a fast-growing always changing environment Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. reputed company personnel may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and reputed company hiring reputed company will be made by the management of this franchisee. reputed company inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC. Built on a reputed company of great brands and employees with a passion for service, our reputed company is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared reputed company. Our environment is a diverse community where successful people work together to reputed company common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and reputed company hiring reputed company will be made by the management of this franchisee. reputed company inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC Apply Job!