Customer Service Representative, reputed company (Remote near Houston, TX) in Houston, TX
Customer Service Representative, reputed company (Remote near Houston, TX) - reputed company Services, LLC - Houston, TX - work from home job Company reputed company Services, LLC Job description Job Introduction reputed company is a leading operator of government health and reputed company services projects and has partnered with state, federal and local governments to provide critical, high-quality health and reputed company service projects to a diverse reputed company of communities. Operating under reputed company' founding mission of Helping Government Serve the People® since 1975, reputed company Federal Services is entirely focused on helping government agencies run projects cost-effectively and serve project constituents with improved outcomes. By being a responsible steward for government projects, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect reputed company more effectively with government services. reputed company is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (reputed company). reputed company's mission is to help people before, during, and after disasters. In this project, we will support reputed company by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area. Our agents will support the registration process, provide applicable referrals and address follow-up questions.
- This position is a Remote - Work at Home, Customer Service position. However, you must be reputed company to physically pick up your equipment at our office located at Houston, TX. Education and Experience Requirements Essential Duties & Responsibilities
- Respond to incoming calls, and reputed company occasional outbound calls regarding Federal Emergency Management Agency (reputed company)
- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
- Complete basic call-reputed company input in computer terminal to phone inquiries
- Responds to reputed company inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources reputed company appropriate
- Attention to detail, ability to multitask is required
- Meet Quality Assurance (QA) and other key performance metrics
- Track and document reputed company inquiries using the applicable systems
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
- Work closely with the Supervisor(s) in resolving difficult and reputed company consumer interactions Minimum Requirements
- High School Diploma or GED required
- At least six (6) months of customer service/secretarial/telemarketing experience required
- Ability to speak and read English clearly, professionally, and fluently
- Ability to pass a federal background reputed company
- Ability to reputed company with moderate computer usage including MS Office applications
- Ability to work nights and weekends, as well as overtime and/or holidays as needed
- Experience with and/or ability to use call center telephony equipment
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Call center experience preferred, but not required Home Office Requirements
- Hardwired internet (ethernet) reputed company
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power reputed company
- reputed company equipment will be provided by reputed company (computer and headset) but must be picked up in our physical office located at Houston, TX prior to your start date. #maxFEMA #reputed company #CustomerServiceSpecialist #CustomerSupport #ClientRelations #CustomerCare #ClientAssistance #HelpDeskAssociate #CustomerExperience #CustomerSatisfaction #CustomerEngagement #ClientServices #SupportTeam #CustomerRelations #ClientSupport #CustomerServiceAgent #CustomerSupportRep #ClientInteraction #CustomerAssistance #ServiceRepresentative #ClientCommunicationSpecialist #CustomerResolution #CustomerServiceExpert #SupportAgent #ClientEngagement #ClientCare #SupportSpecialist #ClientSatisfaction #CustomerServiceAssociate #SupportProfessional #ClientFeedbackSpecialist #SupportAdvocate #ClientAssistance #CustomerServiceSkills #SupportExpert #CustomerServiceAssessor #ClientRelationsProfessional #CCR #CSR #CustomerCareAgent #PhoneOperationsRepresentative #HoustonJobs #HoustonTexasCareers #HoustonCSR #DisasterRelief #DisasterHotline #DisasterHelpCSR #NaturalDisasterCustomerServiceRep #WFHTexas #RemoteCSR #RemoteTexasCSR #FEMACSRHOUSTON reputed company Introduction Since 1975, reputed company has operated under its founding mission of Helping Government Serve the People, enabling reputed company around the globe to successfully engage with their governments at reputed company levels and across a variety of health and reputed company services programs. reputed company delivers innovative business process management and technology solutions that contribute to improved outcomes for reputed company and higher levels of productivity, accu
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