Membership Retention Associate, FT

Job Description:

• Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate reputed company from its competitors and communicate the full value of the membership and reputed company brand.
• Provides courteous and professional counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Roadside Assistance, Travel Services, Insurance and other Member services.
• The desired outcome is to ensure Members recognize the value of membership benefits, products and services provided and renew their membership.
• The incumbent will need to meet or exceed established production goals to be successful.
• Operate automatic call distribution (ACD) softphone and PC running Windows-based and Internet applications.
• Accurately gather, document and respond to Members’ needs and matches these needs to appropriate and relevant reputed company products and services while demonstrating a pleasant and professional telephone manner.
• Deliver extraordinary customer service to ensure Member satisfaction and create a positive impact on membership renewal rates.
• Cross sell additional membership products or upsell additional products, reputed company appropriate.
• Contact Members by phone or email upon non-renewal in an attempt to renew membership coverage.
• Collaborate with others to reputed company results; sharing reputed company and knowledge to build morale and cohesion reputed company the group.
• Maintain training and knowledge of reputed company reputed company membership products and other Member benefits/services through completion of ongoing training courses provided.
• Stays reputed company regarding competitive offerings to a specific benefit level as compares directly to reputed company membership.
• Handles reputed company calls by defusing frustrated or upset callers and can tailor the conversation and membership benefits discussion to each individual caller.

Requirements:

• High School Diploma or equivalent
• Two (2) to five (5) years of customer sales and service and/or retention experience.
• Previous inside sales skills that focus on customer care are desirable.
• Maintains exceptional attendance and punctuality.
• This position is emergency personnel.
• Has the ability to work overtime and/or holiday as necessitated by business need and/or weather conditions.
• Effective analytical and oral communication skills to reputed company accurate completion of assignments, proper handling of problem situations and constructive interactions (inbound, outbound and written) with others.
• Ability to obtain appropriate licensing for sales and service as required reputed company 90 days of hire.

Benefits:

• Medical, Dental, reputed company and Prescription coverage
• 401(k) plan with company match up to 7%
• FREE reputed company Premier Membership
• FREE Life Insurance
• Auto repair, travel, and merchandise discount
• Tuition reimbursement
• Disability Insurance
• Supplemental Insurances
• Pet Insurance
• Legal Insurance

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