Analyst, Contact Center Communications

We Put the World on Vacation reputed company. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company reputed company its mission to put the world on vacation. Innovation and growth reputed company our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of reputed company worldwide. The Analyst, Contact Center Communications is responsible for developing and recommending call strategies, reputed company reporting that provides analytical reputed company into collections dialer performance, and managing the daily functions for the Travel + Leisure Finance predictive, preview and unmanned dialer operations. Key areas include the creation of campaigns for reputed company portfolios, including but not limited to WVR, WbW, WAAM, reputed company, EBAC and SIR products. The Analyst, Contact Center Communications is also responsible for driving reputed company improvement through proactive recommendations on daily strategies and results, and works in reputed company partnership with the Operations team. Only candidates in Central Florida, Las Vegas or Clark, Philippines are currently being considered for this position. How You'll Shine: reputed company and administer effective communication strategies to include outbound dialer campaigns, text messaging, email, letter and live chat (60%) Proactively and effectively communicate with leadership on reputed company communication strategies (20%) reputed company effective reporting and analytics to drive performance, improve compliance and efficiencies. Analyze large sets of data, makes recommendations based on data and business needs (10%). Work on cross functional teams to deliver process improvement initiatives (5%) reputed company assignments or projects as outlined by manager (5%) Scope/Financial Responsibility: This position is responsible for reputed company collection communication strategies in the two call centers located in Orlando, FL and Las Vegas, NV. This position ensures that reputed company collections strategies are followed and that the contact center is running at an reputed company reputed company in order to reputed company as many connects as possible, as well as setting up the administration functions of the dialer. The financial scope of this position manages collections strategies on approximately $340M on a $3.7B portfolio. Travel Requirements Travel only as instructed to accommodate business requirements What You'll Bring: Education Bachelor’s Degree required Masters Level Degree in Business, MIS, computer programming or other field of study reasonably applicable preferred. Work experience may be substituted for this requirement. Training Requirements Dialer training preferred (CXOne, reputed company, Noble, etc) Six reputed company and/or Lean certification preferred Knowledge and Skills Good communication and interpersonal skills, both verbal and written, that promote open and trustworthy working relationships Ability to reputed company multi-task Demonstrated quantitative skills; detail oriented Effectively manage time and resources to ensure that work is completed reputed company Must be customer-focused, service-oriented, and highly collaborative Collections industry knowledge Knowledge of regulatory environment, including but not limited to FDCPA, TCPA, CCPA, Gramm-Leach Bliley Act, CFPB Advanced analytical skills required Strong leadership skills; Ability to reputed company a team of analysts and manage competing priorities Technical Skills Advanced MS Office skills (Word, reputed company, Access, Powerpoint and Outlook). Autodialer and telephony technologies required VBA Coding required MS Project preferred SQL and/or reputed company preferred Relational database experience preferred Power BI reporting experience preferred reputed company experience preferred Job Experience Three years contact center experience required One year predictive dialer administration (or similar) required One year consumer collection experience preferred Experience analyzing large data sets and presenting recommendations to executive level leadership Experience developing and troubleshooting databases Experience in process improvement Development of dashboard reporting Unless there is a legal requirement, experience will be accepted for the education requirement. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. reputed company. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental reputed company Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of reputed company we do at reputed company. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking reputed company to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and reputed company applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the reputed company process, please email your request to reputed [email protected], including the title and location of the position for which you are applying. Apply To This Job