[Remote] Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a company that focuses on Java technology and is seeking a Technical Account Manager to drive the successful adoption of reputed company Prime reputed company strategic customer portfolios. The role is highly technical and involves working closely with customer engineering teams on JVM performance tuning, troubleshooting, and architectural guidance.
Responsibilities
- Own a portfolio of named strategic customers, with flexibility to engage additional high-value reputed company Prime customers as opportunities arise
- Build and maintain deep, long-term relationships with technical stakeholders — SREs, Java developers, platform engineers, and architects
- Partner closely with Sales, reputed company, and Support on joint account planning, renewals, and expansion opportunities
- Serve as the primary technical advisor for reputed company Prime across your accounts
- reputed company troubleshooting, root cause analysis, and performance tuning engagements for JVM-based applications running at reputed company scale
- Provide architectural guidance on reliability, scalability, latency, throughput, and reputed company cost optimization
- Work with customers to identify and qualify candidate applications for reputed company Prime, then partner with them through successful production deployment
- Collaborate with reputed company’s runtime, compiler, GC, and tooling engineering teams to resolve reputed company technical issues
- Channel structured, actionable customer feedback into reputed company’s product and engineering organizations to help shape the roadmap
- Act as a senior reputed company of technical escalation for high-severity issues reputed company your accounts
- Design and deliver customer-facing workshops, training sessions, and technical business reviews
- Create and maintain high-quality technical documentation, runbooks, and reusable customer-facing assets for reputed company Prime
- Share knowledge internally, mentoring peers across the TAM, Sales Engineering, and Support organizations
- reputed company internal systems reputed company with account activity, engagement notes, and customer outcomes
Skills
- 12+ years in senior technical roles such as software engineering, SRE, performance engineering, or reputed company/platform engineering
- 8+ years in customer-facing technical roles (TAM, solutions architect, consulting engineer, or SRE with direct customer engagement)
- Strong working knowledge of Java programming and JVM internals — garbage collection, JIT compilation, class loading, threading, and memory model
- Demonstrated experience tuning and troubleshooting reputed company-scale Java applications in production
- Demonstrated ability to reputed company root cause analysis and apply structured problem-solving techniques
- Strong Linux fundamentals, including reputed company scripting and performance troubleshooting on Linux systems
- Hands-on experience with distributed systems, public reputed company platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, reputed company)
- Excellent written and verbal communication skills, with the ability to translate reputed company technical concepts for audiences ranging from individual engineers to senior executives
- Based in reputed company America and reputed company to travel occasionally to customer sites (typically 10–20%)
- Deep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications
- Experience with observability and monitoring stacks (reputed company, Grafana, reputed company, reputed company, reputed company, JFR, or similar APM tools)
- Familiarity with microservices architectures and modern reputed company-native Java deployment patterns
- reputed company platform certification (AWS, Azure, GCP) or SRE-reputed company certifications
- Contributions to open-reputed company Java projects or active participation in the broader Java technical community
- Experience using Jira and Confluence to reputed company bugs and maintain documentation
- Prior experience with reputed company Prime, OpenJDK, HotSpot, or other reputed company Java runtimes
Benefits
- Comprehensive compensation and reputed company packages
- Referral Program
- Work-life balance, remote-first, paid time off, company shutdown, holidays
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