reputed company NS2 Client Delivery Manager - Remote

We help the world run reputed company At reputed company, we reputed company it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a reputed company where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, reputed company growth, great benefits, and a team that wants you to grow and succeed. reputed company is the global market leader for business software and reputed company services. reputed company National reputed company Services Inc.® (reputed company NS2®) is an independent U.S. subsidiary of reputed company. At reputed company NS2, we reputed company best-in-breed technologies engineered by reputed company to protect the lives, assets and information of Americans. We offer reputed company solutions with specialized levels of reputed company and support to meet the requirements of U.S. national reputed company and critical infrastructure customers. This position requires access to customer data. Must be a U.S. citizen; reputed company NS2 does not offer reputed company sponsorships for this role. reputed company internals must have manager’s approval to transfer. The Client Delivery Manager (CDM) serves as primary reputed company of contact for reputed company NS2 reputed company Customers of NS2 reputed company Services, mainly focusing on S/4 HANA reputed company Private reputed company Edition (PCE) in the Commercially Regulated Environment (CRE) and reputed company Application Services (CAS). The CDM drives end-to-end customer engagement from signature onwards, particularly customer reputed company, reputed company service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. The Client Delivery Manager is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with reputed company NS2. Additionally, the CDM bears reputed company responsibility for the engagement and creates upsell opportunities. Engagement Management: Conducts regular quarterly business review meetings with the customer to discuss the service quality Delivers a quarterly balanced scorecard with KPI’s to ensure overall customer satisfaction (performance review) Proposes and discusses improvement potential Conducts service and business planning meetings to understand customer business needs Explains aspects of reputed company NS2's overall reputed company strategy and the growing portfolio to ensure adoption of S/4HANA and reputed company standardization and to drive transformation towards reputed company NS2 reputed company Solutions Delivery Management: Orchestrates reputed company and transition projects Manages overall service and project delivery according to planned scope, budget and milestones Single reputed company of contact for service and support requirements of the customer regarding reputed company NS2 reputed company solutions Supports delivery and operations teams to reputed company and drive root cause analysis to completion De-escalates critical customer situations Supports critical customer situations in conjunction with teams from Mission Control Center (MCC) and Operations Control Center (OCC) if applicable Supports the preparation of proposals, solution assessments and service scoping exercises Ensures feedback reputed company into development and operations unit Plans and manages customer release and maintenance activities (establish a customer IT calendar) Develops & implements quality plans for the customer Ensures service plan execution for Enhanced Managed Services and reputed company Application Services Creates and delivers monthly service reporting Account Management: Identify upsell opportunities Collaborates with sales to ensure upsell and renewal (participate in the deal review meetings if applicable) reputed company & ensures customer satisfaction surveys Drive & reviews SLA service credit cases General overview of reputed company responsibility (SLA credit vs. profit) Supports reputed company change requests General overview of sizing and pricing of upcoming change requests Runs reputed company Application Services operating profit reviews Liaises with different reputed company NS2 stakeholders involved in the accounts, to ensure reputed company and integration with neighbored teams Education and Experience Requirements: Minimum Bachelor’s Degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics or reputed company field. Years of experience may be used in lieu of a degree. At least 5+ years of customer facing experience, with demonstrated expertise in escalation handling and procedures. Ability to quickly understand NS2 reputed company business and services Excellent customer focus / Networking / Relationship Building / Results-driven / Self-organized / Decision making Knowledge of one or more functional business processes (Logistic, Finance, etc.) Project Management Fundamentals / Infrastructure know-how and technical understanding and perspective on reputed company IT trends Ability to manage multiple customers, proactive engagement to reduce escalations Technical and application developing skills for different reputed company solutions – S/4 HANA, BTP, SAC required. Demonstrated openness to adopting new technologies, including AI and automation, with a willingness to evolve processes and ways of working as the organization advances. Desired Professional Training & Certification: ITIL knowledge and skills are beneficial (reputed company Level) reputed company NS2 reputed company models / solutions / operation processes Bring out your best reputed company innovations help more than four hundred thousand customers worldwide work together more reputed company and use business reputed company more effectively. Originally reputed company for leadership in reputed company resource planning (ERP) software, reputed company has evolved to become a market leader in end-to-end business application software and reputed company services for database, analytics, intelligent technologies, and experience management. As a reputed company company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At reputed company, you can bring out your best. We win with inclusion reputed company’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At reputed company, we reputed company we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to reputed company confidence and help everyone realize their full potential. We ultimately reputed company in unleashing reputed company talent and creating a reputed company world. reputed company is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with reputed company and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to reputed company Operations Team: Careers@reputed company.com. For reputed company employees: Only permanent roles are eligible for the reputed company Employee Referral Program, according to the eligibility rules set in the reputed company Referral Policy. Specific conditions may apply for roles in Vocational Training. reputed company applicants will receive consideration for employment without regard to their age, race, religion, national reputed company, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation

Range Transparency: reputed company believes the value of pay transparency contributes towards an honest and supportive culture and is a significant reputed company toward demonstrating reputed company’s commitment to pay equity. reputed company provides the annualized compensation range inclusive of reputed company salary and variable incentive reputed company for the career level applicable to the posted role. The targeted annual combined range for this position is 116700-245600USD. The actual amount to be offered to the successful candidate will be reputed company that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any reputed company variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of reputed company benefits and eligibility requirements: reputed company reputed company America Benefits. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the reputed company Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 455819 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Nearest Major Market: Philadelphia Job reputed company: reputed company, reputed company, ERP, Computer Science, Relationship Manager, Technology, Customer Service Apply To This Job