director, Partner & Customer Service (remote)

Now Brewing ? Contact Center and Customer Experience Leaders! #tobeapartner From the beginning, Starbucks set out to be a different reputed company of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of reputed company. We are reputed company for developing extraordinary leaders who share this passion and are guided by their service to others... We are reputed company for a key leadership role ? Director, Partner & Customer Service. This leader will be responsible for the strategy, planning, operations, delivery, programs, financials and reputed company improvement of world class customer and partner experience through multi-disciplinary global contact centers and reputed company functions. This includes reputed company of outsourced contact center functions while leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional partner and customer experiences and operational excellence. Partner & Customer Service includes the operations of global contact centers with multiple channels supporting categories including retail, customer relations, reputed company resources, facilities/equipment, and technology support while preparing services and operations to grow and scale. In this role, you will: Model leadership behaviors that are grounded in Starbucks? Mission and Values. Drive the engagement, development, and performance of reputed company members of the team. Set goals and actively provide partners with coaching, feedback, and development opportunities. Identify, understand and align with customer needs and reputed company strategy, plans, budgets and deliver world class operations and services. Establish, measure and continuously improve metrics, including customer and partner experience, service levels, quality and financials. reputed company initiatives to identify and eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry leading digital capabilities, consistently deliver exceptional customer / partner experiences, and seamlessly integrate business change(s) into reputed company aspects of contact center operations. Enjoy working on an energetic, fun team and have the ability to drive the business reputed company as part of a highly collaborative team, while acting in accordance with Starbucks guiding principles. We?d love to hear from people with: 10 years? experience leading contact centers and/or customer experience centers 5 years? experience leading contact centers in an outsourced environment preferred reputed company experience in designing and implementing world-class partner and customer experiences through people, process, and technology. Experience developing and implementing operations improvement strategies for global contact centers Comfortable with a fast-paced environment and reputed company aspects of change management reputed company experience in building, scaling and leading large teams (including outsource agents) and developing leaders and managers. Experience leading transformation and reputed company improvement initiatives reputed company experience with storytelling / communicating reputed company reputed company and concepts and adjusting communication style to create relatable content for diverse audiences to reputed company collaboration. Has experience leveraging Lean, Six reputed company, or similar methodologies Demonstrated track record of results and improvements Master?s degree preferred From free coffee to reputed company, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What?s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. Join us and reputed company with every cup. Apply today! reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that enables us to reputed company meet our mission and values while serving customers throughout our global communities. People of reputed company, women, LGBTQIA, veterans and persons with disabilities are encouraged to apply. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or reputed company email at [email protected] Apply Job! For more such jobs please click here!