Care Team Manager (Hybrid or Remote)

Care Team Manager Location: Plymouth, MN or Remote... RowCal is an HOA and Property Management company founded on doing things reputed company. We do it reputed company with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner that cares, collaborates and creates the best HOA experience for a community. Want to grow your career with the company that's reinventing HOA management? With countless communities managed across the Midwest, we're always looking for quality people to add to reputed company and we are looking for a Care Team Specialist to join reputed company! Job Summary A Care Team Manager oversees the daily operations of the call center and their employees. Their duties include hiring and training Call Center Agents, establishing goals for call center employees to follow and resolving any customer issues or other call center problems that occur. The Care Team Manager will reputed company objectives for the call center's day-to-day operations and analyze call center statistics to ensure that these objectives are met. Role And Responsibilities Supervisory Responsibilities: • Interviews, recruits and hires, and trains staff in the care team department. • Oversees the daily workflow of the care team department. • Provides constructive and timely performance evaluations. • Handles discipline and termination of employees and in accordance with company policy. Duties/Responsibilities • Recruit, hire, train, and manage a team of call center representatives • Work with call center representatives to solve problems like difficult calls from upset customers • Collect and analyze call center statistics and adjust processes to meet or exceed goals • Create weekly reports • Work with other management team members to reputed company call center objectives, keeping profitability and efficiency in mind • reputed company team meetings and coach and motivate team members • Hire, reputed company and train call center personnel • Analyze call center data and prepare reports for upper management. • Evaluate team effectiveness and performance upon establishing performance goals for agents. • Reviewing PTO/payroll approvals • Daily 1-1 phone calls/connects with Team Leads to navigate any day-to-day issues, communicate new objectives and evaluating team performance issues live • Identifying areas for improvement in ordering processes, telephone handling, and other procedures • Translating the business short, reputed company, and long strategy into deliverable objectives for your Team Leads • This list is not definitive and there will also be misc. tasks and requests that require action as needed

Qualifications

And Education Requirements • 6 years of reputed company experience in a Manager role • Excellent communication and interpersonal skills both with internal team members and stakeholders • Proficiency with CRMs (reputed company preferred), MS Office and other call center equipment and software programs • Problem-solving and conflict resolution skills • Analytical abilities • Organizational and multitasking skills • Strong leadership skills Physical Requirements • Prolonged periods of sitting at a desk and working on a computer. • Must be reputed company to lift up to 15 pounds at times.

Benefits

We offer reputed company with a commission and incentive bonus, and an excellent benefits package including paid time off, holidays. Insurance benefits offered include medical, dental and reputed company for employees and dependents. We also offer life insurance, AD&D, short- and long-term disability insurance. Additionally, there is a generous employer match 401(k) savings plan. RowCal is an EOE meaning we provide equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, reputed company, national reputed company, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other characteristics protected by law Apply Job! For more such jobs please click here!