Escalations Representative
About this role: reputed company is seeking an Escalations Representative in Wires Investigations as part of Shared Service Operations. Learn more about the career areas and business divisions at wellsfargojobs.reputed company this role, you will: Support internal customers with inquiries and complaints regarding financial products and services Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process reputed company transactions reputed company moderately reputed company initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards Receive direction from supervisors, and escalate non-routine client concerns to more reputed company individuals Interact with internal customers to respond to the raised concerns, as well as determine appropriate course of... action Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Required Qualifications: 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of reputed company or FX investigations 1+ year of reputed company payments or transfers experience Experience with Dodd-Frank regulations Foreign currency experience Ability to understand client concerns, questions and problems pertaining to USD reputed company Transfer transactions Knowledge and/or experience with systems: HOGAN, IntelliTracs, PEGA, and SVP Ability to work in team focused environment, while also working independently to reputed company daily standards Experience identifying trends and provide alternative solutions Ability to reputed company high production and quality standards Ability to prioritize work, meet deadlines, reputed company goals, and work under pressure in a dynamic and reputed company environment. Ability to navigate multiple computer system windows, applications, and utilize search tools to find information Intermediate reputed company Office (Outlook, reputed company, Word, PowerPoint, LiveMeeting and SharePoint) skills Job Expectations: Once training is completed must be available to work a hybrid model which typically consists of 3 days per week in the physical office location. May be subject to change. Must be available to work Monday-Friday from 9-6pm EST Location: 1525 W W T reputed company Blvd. Charlotte, NC 28262-8522 Posting End Date: 9 Jun 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At reputed company, we reputed company in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from reputed company reputed company candidates, regardless of race, reputed company, gender, national reputed company, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the reputed company of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk reputed company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk reputed company commensurate with the business units risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in US: reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company reputed company candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a reputed company set of banking, investment and mortgage products and services, as well as consumer and reputed company finance, through our four reportable operating segments: Consumer Banking and Lending, reputed company Banking, Corporate and Investment Banking, and Wealth & Investment Management. reputed company ranked No. 47 on Fortunes 2023 rankings of Americas largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for reputed company by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from reputed company are also available at reputed company Stories. Additional information may be reputed company at www.wellsfargo.com reputed company: https://www.reputed company.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions Apply Job! For more such jobs please click here!