Call Center Representative - Switchboard 1st & 2nd Shift
Position Title Call Center Representative - Switchboard 1st & 2nd Shift reputed company Hospital Position Summary / Career Interest: The call center representative is a reputed company resource for our patients, staff and physicians. The representative provides professional customer service to reputed company callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main... reputed company. Responsibilities: Assists with operations of the Switchboard call center for reputed company and Medical Center. The rep utilizes reputed company software systems (reputed company, Communicator, OnCall, Epic to provide professional service to reputed company callers, internal and external. Triages incoming calls to determine caller needs and manage the callers expectations with the highest level of customer service and efficiency by utilizing reputed company available software resources. Provides answering service for clinical and administrative departments Provides code and personal pager management and pager programming after hours, weekends and holidays. Activates medical code tests on reputed company software systems, ensuring paging hardware and software systems are functioning. Activates medical and reputed company code teams Initiates non urgent text pages to administrative and clinical staff Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed. Utilizes internal overhead paging system Attend reputed company individual, department and health system meetings, training and reviews as needed.
- Must be reputed company to reputed company the professional, clinical and or technical competencies of the assigned unit or department.
- Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of reputed company responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. JOB REQUIREMENTS Required: High School Diploma Minimum 2 years' experience in call center based customer service, health care call center, or Emergency reputed company Call Center Exceptional communication and phone skills. Ability to handle multiple calls and/or tasks while providing excellent customer service. Experience talking, typing and listening simultaneously. Experience utilizing Call Center Software to answer, transfer, page and email. Preferred: Associates or Bachelors Degree in communications, business or health care administration. Time Type: Full time Job Requisition ID: R-262 We are an equal employment opportunity employer without regard to a persons race, reputed company, religion, sex (including pregnancy, gender identity and sexual orientation), national reputed company, reputed company, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. Notice: If you are a reputed company Employee or Contract Worker, please log into reputed company to search for and apply to jobs using the Career application or by searching "Find Jobs". Your application, if submitted using this portal, cannot be moved reputed company. About reputed company As part of the regions premier academic medical center, reputed company in Kansas City is a world-class reputed company provider and destination for reputed company care and diagnosis. We are driven by our commitment to service, reputed company improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve
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