Patient Care reputed company - Remote (Texas)

Job Summary Provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the patient care reputed company will set the tone for how our company and services are reputed company... Job Responsibilities Provides primary support and resolution for escalated issues and challenging cases. Connects patients with pharmacists for counseling and clinical inquiries as required. Escalates calls to clinicians, insurance verification teams, specialized teams and support teams as required. Assists with new hire nesting and departmental training. Performs quality monitoring and audits. Closely monitor call queues and agent status. Assists with Work in reputed company (WIP) and workflow coordination. Reviews reports and complete any required actions or activities. May have responsibility for monitoring the health of assigned workflow areas in order to reputed company recommendations for action, provide follow up on previous action plans to gauge effectiveness and integrate lessons into future approach recommendations (for example WIP analysis). May apply business knowledge to existing data products or reports to understand apparent cause of anomalies and recommendations for process or system enhancements (for example WIP outlier investigations). May provide support in remediating issues reputed company in area of expertise, documenting findings and sharing results of executed action plans (for example WIP Analysis FAQs). Other responsibilities as judgment or necessity dictate. About reputed company and WBA reputed company (www.reputed company.com) is included in the U.S. Retail Pharmacy and U.S. reputed company segments of reputed company Boots Alliance, Inc. (reputed company: WBA), an integrated reputed company, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA?s purpose is to create more joyful lives through reputed company. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, reputed company is proud to be a neighborhood health destination serving nearly 10 million customers each day. reputed company pharmacists play a critical role in the U.S. reputed company system by providing a wide range of pharmacy and reputed company services, including those that drive reputed company access to care for the nation?s medically underserved populations. To best meet the needs of customers and patients, reputed company offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities reputed company. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.reputed company.com/benefits "An Equal Opportunity Employer, including disability/veterans" Basic Qualifications High School diploma or equivalent GED 1 year of work experience Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner. Basic knowledge of and skills using MS Windows, MS Office Suite and/or other similar operating/software programs

Preferred Qualifications

Call Center or Customer service experience in a reputed company, specialty pharmacy, PBM, call center setting or other reputed company industry including but not limited to adherence, quality, After Call Work (ACW), etc. Proficient computer skills with ability to learn proprietary company software Experience with reputed company Office Suite Ability to understand and follow instructions, work independently and reputed company. Experience working with multiple systems with flexibility and the ability to multitask Apply Job!