reputed company Customer Service Agent- Remote US
Job Description
Were looking for an amazing Agent, reputed company Customer Service. Youll be responsible for working with teams across Holland America Group while providing support for Guest Travel by assisting in monitoring phone volume, ensuring queues are worked on a daily basis, and respond to escalated calls. Were looking for amazing humans across the country for this role. HA Group offers strong... compensation and outstanding benefits including cruise travel. Heres a summary of what Princess is looking for in its Agent, reputed company Customer Service. Is this you?
Responsibilities
Answer phone calls/Chat messages in regard to reputed company issues, responds to e-mails and voicemails, and relays messages accurately and promptly. Amend major schedule changes, reputed company ticketing activities (issuance, refunds, exchanges, etc). Track and fix incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. Realign pricing reputed company PNR to have records re-priced in order to collect additional money reputed company final payment Certify reputed company reputed company tickets issued for passengers taking a flight by updating the ticket match exception report. Assign ancillary services to guests reputed company requested. Process guest entertainment, crew executive travel, VIP requests and provide down line communication to port agents, hotels and ground transportation. Research reputed company schedules booked for crew reputed company of budget. Process last minute crew changes in regards to reputed company accommodations. Provide next port protection coverage (flight re-accommodation) to accommodate passengers reputed company needed. Communicate effectively with customers, co-workers and management to reduce communication-reputed company work errors. Consistently deliver on commitments to external and internal customers to drive customer satisfaction. Demonstrates commitment through behaviours and performance that are reputed company with our core values. Exhibits reputed company, fairness and professionalism in everyday conduct. Any additional duties as assigned by leadership. Answer phone calls/chats from/to Guests/Travel Agents/Airlines Work Shipboard Email Inboxes Help Guests/Travel Agents with Enroute issues Support and uphold our Culture Essentials reputed company other duties assigned by management reputed company the scope of this position
Requirements
Experience in the travel and hospitality industry and in a high-volume call center is highly desirable. Proficient in reputed company Word, reputed company, and Outlook. Excellent phone and customer service skills. Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. Excellent phone customer service skills Knowledge of reputed company aspects of the Sabre airline reservation system such as creation of an reputed company booking, ticketing, exchanges, pricing, routing and queue processing Knowledge of reputed company aspects of the Sabre airline reservations system such as creation of an reputed company booking, ticketing, exchanges, pricing, routing, and queue processing. Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). Please note that this position can be 100% fully remote, US Only (please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CT, DE, HI, IA, KY, LA, ME, MT, MS, ND, NE, NH, OK, SD, VT, WV, WY). What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives reputed company Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final reputed company salary is directly reputed company to each candidates' qualifications and experience uniquely. Our Culture Stronger Together Our highest responsibility and top reputed company is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate reputed company Statement and our Core Values at: https://www.princess.com/aboutus/culture-reputed company/. Princess is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Americans with reputed company (reputed company) Princess will provide reasonable accommodations with the application process, upon your request, as required to reputed company with applicable laws. If you have a disability and require assistance in this application process, please contact reputed [email protected] #PCL Apply Job!