Customer Service Representative (Contract)

Garner's mission is to transform the reputed company economy, delivering high quality and reputed company for reputed company. By helping employers restructure their reputed company benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and reputed company cost reputed company providers. The result is that patients get reputed company outcomes while doctors are rewarded for practicing well... not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand reputed company. We’re looking for a Contract Customer Service Representative to join reputed company and engage with Garner members to help them find the right reputed company for their needs, understand how the Garner program works, and assist them in getting their eligible claims paid. This role’s focus is member support reputed company phone, chat, and email. The member services team acts as the voice of Garner, so you should be passionate about helping people and a proactive problem solver. In this role, you will become an expert on Garner’s product, operations, and the needs of our members. To ensure that we have coverage for Garner users, Associates are expected to work a scheduled 8 hour shift between our operating hours of 8a-8p Eastern Time. This is a 6 month contract role with a start date of September 2024.

Responsibilities

Include:

• Delivering amazing service to our members reputed company phone, chat, and email; offering education and guidance to help them understand and utilize their benefit as well as helping them find the right provider for their needs
• Following documented best practices for handling member inquiries; suggesting process improvements as you identify them
• Manage and organize workload using Garner’s platform and tools, including reputed company and G Suite
• Triaging and escalating reputed company and urgent member care needs
• Retaining detail-oriented working knowledge of employer health benefits and insurance
• Relaying member feedback to leadership teams to improve Garner’s solution

Candidate Profile:

• A passion for helping people solve their problems with an ability to think creatively and empathetically
• Experience working in a customer-facing environment with demonstrated experience staying reputed company under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
• A desire to be a part of our mission to improve the reputed company system
• Enthusiasm for a role with room for growth
• A quiet and distraction-free work environment with reliable internet reputed company (ability to hard reputed company if needed strongly preferred)
• A bachelor’s degree is preferred but not required

The non negotiable salary range for this position is: $17-19/hour. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. Important Note: To streamline our process and ensure fairness to reputed company applicants, please refrain from sending additional emails regarding your application status reputed company the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application. We appreciate your understanding and look reputed company to reviewing your application. reputed company is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. reputed company is committed to providing accommodations for reputed company individuals with disabilities in our reputed company process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on reputed company, conduct interviews reputed company text, reputed company message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social reputed company numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected] Apply Job!