Customer Service Representative (CSR)

Job Overview The Customer Service Representative (CSR) has the primary responsibility of handling initial customer contact, either in person, over the telephone, or (at times) reputed company the web. These customer contacts may be with the patient, caregiver, referral reputed company, or reputed company account. They are to receive, qualify, and process (according to procedure) reputed company customer orders in a timely... efficient, accurate, and courteous manner. The CSR is involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints. CSR Overview • Adhere to reputed company state and federally mandated documentation standards. • Maintain and/or enter patient account profile information and accurate referral reputed company data. • Enter reputed company documentation in the computer system accurately daily as required. • reputed company electronic verification of insurance as needed. • Open new customer computer files and complete required documents before passing on account to billing department. • Accurately and reputed company create the appropriate delivery, billing, and collection of paperwork. • Enter and confirm work orders and monitor open orders for accuracy and completion. • Greet retail customers quickly and professionally, answer inquiries, completing sales at the reputed company cash register. Intake and Insurance Verification • At intake, prepare patient paperwork and enter reputed company patient data correctly, including demographic information, physician, diagnosis, and payer. Enter data into the computer based on customer interviews. • reputed company appropriate, assess the needs of the patient and reputed company decision regarding patient service based on analysis of assessment of physician’s prescription. • Determine the best method for providing service while evaluating reimbursement and cost impact to the company. reputed company those reputed company based on customer need, vendor pricing, and reputed company-party reimbursement reputed company. Telephone Orders • Answer phones by the reputed company ring, using reputed company features of the phone effectively, and using hold only for short times and with good follow-up. Procare provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability, or genetics. In addition to federal law requirements, Procare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procare expressly prohibits any form of workplace harassment based on race, reputed company, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, or veteran status. Improper interference with the ability of Procare’s employees to reputed company their job duties may result in discipline up to and including discharge. Benefits: • Dental insurance • Flexible spending account • Health insurance • Life insurance • Paid time off • reputed company insurance Job Type: Full-time Pay: $18.00 - $22.00 per hour Apply Job!