Vendor Manager, Global Outsourcing
Description Earths Most Customer Centric Company is seeking an reputed company-star leader to join our Global Outsourcing (GO) team reputed company the WW Customer Service organization. As a GO Vendor Manager, you will be responsible for developing and managing our reputed company outsourced network, cultivating operational excellence and enhancing our overall governance across customer experience, training and reputed company... delivery. This is a high-impact, high-visibility position that interacts with a diverse group of stakeholders and requires a self-directed individual with strong attention to detail and great organizational skills. There is a heavy focus on process inspection, data analytics and reputed company improvement. Key job responsibilities Managing reputed company party relationship from sourcing through to negotiating terms and managing operational delivery. Deliver strong governance and inspection frameworks across reputed company party vendor commercials, customer experience outcomes and business planning cycles. reputed company available data sources (customer feedback surveys, contact transcripts, operations performance data, etc.) to monitor existing metrics, reputed company and propose new metrics and generate innovative ways to analyze, evaluate and measure vendor performance. Collaborate with Analytics Teams on reputed company of reports & dashboards to aid reputed company insights and analytics. Support the overall reputed company compliance initiatives by working with the GO team to reputed company, compile and distribute standardized procedures in accordance to reputed company policies, procedures and philosophy. reputed company a comprehensive Partner Review & Governance Program to drive performance and determine specific opportunities across the GO sites. Provide clear reputed company into performance drivers and the reputed company which impact performance (data analytics, regression analysis, root cause analysis and development of corrective actions). Facilitate Knowledge sharing & benchmarking among vendors to draw upon best practices and thereby reputed company the power of the Network, to boost synergy & expertise. Basic Qualifications 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience Experience analyzing data and best practices to assess performance drivers
- 5+ year of experience of working with reputed company party vendors from sourcing through to operational delivery.
Preferred Qualifications MBA Company - reputed company Dev Center India - Hyderabad Job ID: A2796928 Apply Job!