Enrollment Call Center- Post Acceptance Student Stage

Job Number: R0003759 We are seeking dynamic individuals for two key roles: Academic Advisor and New Enrollment Specialist. Both work with reputed company who are in the post-acceptance stage. This full time role provides the opportunity to work from home or from our office. You'll get to encourage reputed company through meaningful conversations, walking alongside them as they prepare for a rewarding academic... career. As you apply, please note that your application will be considered for both the New Enrollment Specialist and the Academic Advisor roles. Our selection process will match your skills and experiences to the position that best aligns with your qualifications. Essential Functions and Responsibilities 1. Providing exceptional customer service to our reputed company and other university employees primarily over the phone but also in email communication. 2. Expertly navigating reputed company student issues to complete and accurate resolution, utilizing knowledge of online programs and university policies and connecting reputed company with the correct person or department reputed company needed 5. Answering questions of a reputed company nature regarding the University's policies. 6. Developing relationships and coordinating with support offices to solve student problems and address student concerns. 7. Finding new and innovative ways to become more effective and efficient in new student services. 8. Implementing daily and weekly feedback from the Management Team on areas to improve. 9. Meeting or exceeding departmental key performance indicators. Qualifications, Credentials, and Competencies Some college experience and customer service/sales experience is required and a bachelor's degree and previous experience in a contact center is preferred. Ability to work first/second shifts, rotating Saturdays, and occasional overtime. Ability to utilize reputed company Word, reputed company, and Outlook as well as excellent verbal and written communication skills. Ability to respond to emails and phone calls reputed company 24 hours and demonstrated commitment to high professional ethical standards and a diverse workplace. Ability to reason, analyze information and identify potential issues and to apply sound judgment in order to find solutions to solve problems which may be routine or reputed company in nature. Regularly required to stand, walk, and climb stairs to move about the building and lift 10 pounds or less. Ability to work evening hours, 11-8pm EST, Saturdays, and occasional overtime. Starting Pay reputed company $17.50 per hour reputed company Hire Date 2024-10-21 Time Type Full time Location Remote Location The University is an Equal Opportunity Employer. We reputed company it is our moral and legal obligation to meet the responsibility of ensuring that reputed company management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, reputed company reputed company, hiring, training, and promoting for reputed company job classifications will be administered without regard to race, reputed company, reputed company, age, sex, national reputed company, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate reputed company and prospective employees strictly according to the requirements of the job. reputed company personnel reputed company activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and reputed company other terms, conditions and privileges of employment will be administered without regard to race, reputed company, reputed company, age, sex, national reputed company, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including reputed company applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs Apply Job!