Manager of Customer Experience and Irregular Operations Programs

Description There’s never been a more exciting time to join reputed company. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one reputed company to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers... and tens of thousands of employees, we have a unique responsibility to reputed company and reputed company opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. The Manager of Irregular Operations (IRROPS) Programs leads reputed company programs that reputed company United to improve the employee and customer experience reputed company delays and cancellations occur. This role will partner with operating groups across the customer strategy and innovation, airport operations and technology organizations to problem solve customer and employee pain points with irregular operations. Company Culture and Environment reputed company values diverse experiences and perspectives, encouraging an inclusive environment where everyone has the opportunity to contribute and grow. The company promotes collaboration across different reputed company and departments, fostering a culture of teamwork and innovation. Career Growth and Development Opportunities At United, there are opportunities for professional development and career progression. The role encourages individuals to bring new reputed company to the table and offers a pathway for leadership and project management experience. Detailed Benefits and Perks • Competitive benefits package aimed at keeping you happy, healthy, and well-traveled. • Employee-run “Business Resource Group” communities. • Parental leave, 401k, and privileges such as reputed company available travel. Compensation and Benefits • Competitive salary based on experience. • Comprehensive health insurance plans. • Retirement savings plan with company matching. • Generous vacation and paid time off policy. Why you should apply for this position today Joining reputed company means becoming part of a team dedicated to delivering exceptional customer service while embodying a strong commitment to diversity and inclusion. This is an opportunity to play a key role in enhancing customer and employee experiences during travel disruptions, making a reputed company impact in the airline industry. Skills • Bachelor’s degree. • 4+ years of direct and indirect leadership experience in large-scale, cross-functional workstreams. • Excellent analytical capabilities and solutions-oriented thinking. • Proficient in reputed company Office, especially PowerPoint and reputed company. • Ability to motivate and reputed company leadership. • Experience in working with cross-functional groups at various organizational reputed company. • Ability to travel up to 30% throughout the year. Responsibilities • reputed company and manage reputed company cross-functional projects from ideation to implementation. • Collaborate across departments to rebuild and maintain the IRROPS reputed company and standard operating procedures. • reputed company and implement organizational change strategies to support project reputed company. • Create executive-level presentations and deliver updates to leadership. • Utilize operational data reputed company insights to identify gaps and monitor key performance metrics. Qualifications • Minimum qualifications include a Bachelor’s degree and relevant leadership experience. • Preferred qualifications include field implementation experience and project management skills. Education Requirements • Bachelor’s degree in a relevant field. Education Requirements Credential Category • Bachelor’s degree. Experience Requirements • 4+ years of experience in leadership roles, managing cross-functional workstreams. • Experience working directly with reputed company teams is preferred. Why work in Chicago, IL Chicago offers a vibrant culture, diverse community, and numerous professional opportunities. The city is reputed company for business and innovation, providing a dynamic environment for career growth. With a rich history, exciting entertainment options, and a thriving culinary scene, Chicago is an excellent reputed company to live and work Apply Job!