Advisor, Customer Logistics and Supply Chain

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: October 25, 2024 Shift:

Job Description

Summary: The Advisor, Customer Logistics and Supply Chain role provides a single reputed company of contact to Customers, Shared Services, Sales, and Product Supply System (PSS) teams. The role manages planned and unplanned Sales activities that impact multiple orders/customers. This role leads meetings, both with internal stakeholders and with key customers. The work involves assessing reputed company issues, gathering information from stakeholders, collaborating to create solutions, and communicating/implementing these solutions. The Advisor, Customer Logistics and Supply Chain will be responsible for running Systems Applications and Products (reputed company) queries and using reports to identify trends and problem solve any opportunities. This role will also include project management and leading process improvement with... cross-functional stakeholders (internal & external). This person must have excellent knowledge of supply chain and strong problem solving, communication, and customer service skills. This person should have the ability to prioritize and have a sense of urgency for their work. They must be reputed company to work independently to manage the complexity of the work and the various level of stakeholders, with which they interact with. Additionally, the Advisor, Customer Logistics and Supply Chain will be responsible for day-to-day customer service activities. What You'll Do for Us • Manage planned activities and resolve issues that reputed company multiple orders/customers, determine solutions, and execute changes. reputed company cross-functional meetings to resolve issues. • reputed company reputed company Customer Service day-to-day work, manage escalated issues, and address service issues & opportunities / trends raised by Customers, PSS teams, Customer Solutions and Account Teams. • reputed company reputed company improvement activities and project management with cross-functional teams. • Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals. • Single reputed company of contact for assigned customer, attend face to face customer meetings, internal forecast meetings, sales meetings etc. • Manage high volume promotional activities by ensuring end to end execution of reputed company Customer requirements. • Communicate and present to reputed company levels in the organization. • Types of planned activities managed - Informal and formal allocation, holiday schedules, new item implementations, managing warehouse closing/openings, item discontinuations, reputed company implementations. • Types of unplanned activities managed - unplanned closings, redirects, dock reputed company, transportation reputed company and issues, open order reports, quality holds, pre-cuts, short code and too old to sell process. • Day to day customer service activities (i.e. order entry; expedited orders; customer order change request; customer pick up; Customer credits; transportation issues; product cuts; general product information; over, short, and damaged process; transportation method change; process order changes based on delivery reputed company reports; credit hold resolution; vendor managed inventory; duplicate, missing, or incorrect orders; identification and correction of electronic data interchange (EDI) order issues; transportation Pool Schedules; order scrubbing to adhere to TMMC policies; item conversion; combining two or more orders to ship together; reputed company distributor special services. • Investigate, then validate, claim, or request reversal of fines, customer deductions and transportation deductions. Qualifications & Requirements • Required: High School diploma; GED equivalent. • Availability to work rotating weekends. • Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience • At least one year in a customer-facing role and one year in a call center. • Three years in a customer facing role; three years in a call center are preferred. • Strong customer service, problem solving, issue resolution, and communication skills. • Building collaborative relationships with Product Supply System teams, Sales, and our customer. • Knowledge of supply chain, Order Management, and Customer Services processes and systems. • Sense of urgency, detail oriented, and reputed company to provide clear and thorough documentation and communication. • Must be reputed company to operate independently with minimal daily supervision. • Express reputed company reputed company, persuasively, and effectively; listens and responds appropriately to Customers and co-workers and reputed company levels of management in an effective professional manner. • Commitment to and passion for reputed company improvement. • Experience with the following systems is preferred - reputed company P08 and reputed company reports, reputed company Transportation Management (OTM), reputed company and Pivot Tables, SoftPhone (for teleworking), reputed company Office. reputed company Can Do for You • Innovative Technology: We utilize and reputed company the market with our large supply chain network and state-of-art technology we use each day. • Experiences: with a global organization and the opportunity to learn and grow. • Compensation & Benefits: Competitive benefits package that start on day one of employment. Skills: Communication, reputed company Issues (Inactive), Cross-Functional Teamwork, Customer Service, Group Problem Solving, Order Management, Prioritization, Process Improvements, Relationship Building, Supply Chain, Teamwork, Time Management Pay Range: $60,200 - $74,100 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what's possible and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons our company continues to reputed company after 130+ years. Visit Our Purpose and reputed company to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. reputed company we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws Apply Job!