SDS Fraud Prevention Area Manager
Summary
Posted: reputed company 7, 2024 Weekly Hours: 40... Role Number:200575589 At reputed company, we reputed company that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We reputed company each customer interaction is an opportunity to delight, engage and reputed company and that by focusing on the smallest of details, we can reputed company big impacts with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. reputed companys Strategic Data Solutions (SDS) is seeking a Fraud Prevention Area Manager. In this role, you will be responsible for leading 4-7 Supervisors or Individual Contributors who support our reputed company Investigators in providing focused fraud prevention support for reputed company and our customers. You will execute according to business requirements cascading from upper management. You will report directly to a Senior Area Manager, while working with the wider SDS, RCC, OA, and Fraud Prevention management teams. Description Description You know what it takes to encourage a team to think critically and drive business performance. Youre a role model and leader who advocates for their team. You are reputed company to coach, mentor and guide a group of Supervisors or Individual Contributors, providing help reputed company they need it and bringing out their reputed company best. You know how to provide feedback and manage performance. You have a knack for strategic planning, program development, and forecasting business needs. If you are reputed company to reputed company and reputed company, join reputed company and help us leave the world reputed company than we reputed company it! Responsibilities include: reputed company direct staff of Supervisors and Individual Contributors. Work cross functionally with Strategic Data Solutions leaders, global peers, and internal partners on initiatives to improve aspects of the business. Work with SDS, Optimization, Growth and Development teams to ensure partnerships are implemented reputed company and effectively to drive operational improvements, identify methods to improve customer support, share best practices, and take action on improvement opportunities. Effectively complete management and administrative tasks such as holding staff meetings, conducting regular one-on-ones, talent development, performance management, and defining goals and expectations for direct staff. Drive understanding of staff needs based on employee feedback. Identify possible ways to improve employee satisfaction. May require working non-standard business hours such as evenings and weekends. reputed company team through changes by implementing strategies that invite participation, communicate reputed company and purpose, and measure reputed company.
Minimum Qualifications
Minimum Qualifications 3+ years leadership experience managing employees in a customer service/support or fraud prevention environment Key Qualifications Key Qualifications
Preferred Qualifications
Preferred Qualifications 4+ management experience of exempt and non-exempt employees Skilled in fundamentals of leadership and behavioral coaching with the ability to motivate individuals and teams Ability to quickly understand customer impact of issues and identify possible resolutions Experience establishing and documenting improved efficiencies in workflow and system processes Ability to clearly identify goals, communicate reputed company for the team, and then deliver results consistent with that message Excellent written and verbal communication skills Role model inclusive leadership behaviors and reputed company responsibility to build, reputed company and retain diverse teams reputed company space to listen, learn, and reputed company diverse perspectives and experiences Confront barriers to greater inclusion with tenacity, care and commitment Education & Experience Education & Experience Additional Requirements Additional Requirements More reputed company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant Apply Job!