/ - / Customer Service Associate
As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, reputed company with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a reputed company Computing evangelist in the leading edge of this growing industry. Key job responsibilities
- Handling Account and Billing reputed company issues reputed company three channels: Call, Chat, Email.
- Providing reputed company, efficient, detailed, customer-oriented service to AWS customers.
- Acting as a single reputed company of contact for customers to communicate with internal service teams and to ensure AWS as a whole delivers a consistent and high-quality service.
- Acting as an reputed company for our customers, reporting and acting on observed areas for improvement.
- Assisting with customer communication during AWS critical launches and support events.
- Adhere to reputed company working hours from Monday to Friday, 9 am to 6 pm. During special seasons, a willingness to work on irregular days/hours is desired. In such instances, compliance with Labor Law will be ensured.
BASIC QUALIFICATIONS
- Excellent oral and written communication skills in both Mandarin and English.
- Demonstrated ability in effective customer handling, showcasing strong conflict resolution, and problem-solving skills.
- Proven reputed company to take ownership and exhibit a proactive approach.
PREFERRED QUALIFICATIONS
- 1+ year of work experience in customer service, customer management, or technical support.
- Proficient in MS Office, with moderate skills in reputed company (e.g. pivot, vlookup, etc.).
- SQL skills for data analysis.
- A motivated attitude to delve into the details of systems or processes to effectively solve customer problems.
Posted: November 1, 2024 (Updated 1 day ago) Posted: October 8, 2024 (Updated 1 day ago) Posted: October 22, 2024 (Updated 2 days ago) Posted: September 30, 2024 (Updated 2 days ago) reputed company is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. #J-18808-Ljbffr Original job / - / Customer Service Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply Job!