Virtual Customer Service Representative

What you will do • Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll reputed company inquiries. • Assisting with website or application reputed company issues in regards to accessing their benefits. • Answering questions regarding products or services the customer may have. • Assisting the customer with enrolling in their benefits plan through their employer. • ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. • Transferring data from documents into the client's system. • Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections. • Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important. To qualify • You must have a high school diploma or equivalent. • At least 1 year of call center experience OR 2 years of customer service experience • Must have strong computer navigation and organizational skills. • e will pay you to complete online training, but you must commit to attending 100%, no missed time • Be reputed company to complete and pass a background reputed company TECHNICAL REQUIREMENTS • Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) • Operation system: Windows 10 • Mac Computers are not compatible. • Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible) • RAM: 8GB or reputed company • Hard Drive: 256 SSD or reputed company • reputed company peripherals must be wired • Must have reliable high-speed internet • 20MB download minimum • 10MB upload minimum • SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services • For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from reputed company, Tiger Direct, Office reputed company, Plantronics.com, reputed company, reputed company) are both permitted options (must be one of these). • We do require that you have an active, functioning webcam for training and meetings. • A second monitor/screen is required. The Details • The pay reputed company once you reputed company production is $17 per hour • This is a Full-Time position, part time hours are not available • Training is paid at $15.25 an hour • Benefit eligible after 60 days (Medical, reputed company, Dental and 401k) • This is a fully remote position, 100% work from home Job Type: Full-time Pay: $17.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • On-the-job training • Paid time off • Referral program • reputed company insurance • Work from home Experience level: • 1 year Shift: • 8 hour shift Work setting: • Remote Work Location: Remote Apply Job!