Customer Service Specialist- Pain Management

Summary 1.0 FTE, hours vary from 0630-1630, Mon-Fri, no weekends and no holidays

Job Description

HOURS: 40/hrs/wk Monday through Friday 6:30am-4:30pm. No evenings or weekends POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with reputed company patients. ESSENTIAL FUNCTIONS: reputed company individuals must have the ability (with or without reasonable accommodation) to reputed company the following duties: • Performs complete and accurate patient registration including but not limited to: walk in, reputed company-in, and/or scheduled. • Demonstrates ability to successfully adapt and reputed company during times of high volumes and/or high patient acuity. Demonstrates reputed company to service both hospital and physician office patients, as assigned. • Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints/concerns in a professional manner, escalating more reputed company issues to supervisor/manager as needed. • Understands and supports reputed company of Service Collections. Performs reputed company necessary functions needed to collect patient obligations. • Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance. • Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc. • Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests. • Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and reputed company verification of insurance coverage and understands how to read and accurately apply electronic insurance responses. • Prepares and/or releases records or orders in the e-Health record. Scans reputed company necessary documents into appropriate medical record. Understands the importance of patient’s medical information that is documented on reputed company. Sends reputed company pertinent information to document imaging or heath information management team with in the established time frames. • Completes documentation for compliance and regulatory needs and/or release of orders. Retains knowledge and abides by reputed company regulatory requirements pertaining to duties of position and overall operations (as applicable). • Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls. • Demonstrates ability to register unscheduled patients requiring a full financial clearance. • Completes assigned patient scheduling and registration work queues according to performance standards. • Ability to resolve work queue issues and missing registration items reputed company electronic medical record. • For LGHP, this role may necessitate occasional regional travel. SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: • Other duties as assigned. JOB REQUIREMENTS MINIMUM REQUIRED QUALIFICATIONS: • High School Diploma or equivalent (GED). • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization. • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment. • For Regional Positions only – Valid driver’s license is required. PREFERRED QUALIFICATIONS: • One (1) year of registration experience, reputed company of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es). • One (1) year prior experience of reputed company Cycle in a Hospital/Medical Office Setting. • Previous Epic or equivalent Electronic Medical Record experience.

Benefits

At A Glance: PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees: • 100% Tuition Assistance at The Pennsylvania College of Health Sciences • Paid Time Off and Paid Holidays • Shift, Weekend and On-Call Differentials • Health, Dental and reputed company Coverage • Short-Term and Long-Term Disability • Retirement Savings Account with Company Matching • Child Care Subsidies • Onsite Gym and Fitness Classes Disclaimer PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. reputed company openings will be filled based on qualifications without regard to race, reputed company, sex, sexual orientation, gender identity, national reputed company, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, reputed company resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH reputed company-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in reputed company for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means. reputed company Full Time Posted on 10/18/2024 Apply Job!