Principal Consultant ITIL/ITSM Network reputed company Operating Model Design

reputed company is the leading career destination for tech experts at every stage of their careers. Our client, Zettalogix INC, is seeking the following. Apply reputed company reputed company today! Job: Principal Consultant ITIL/ITSM Network reputed company Operating Model Design Remote 10 Week Contracted reputed company About the opportunity: We are looking to implement IT service management maturity practices, beginning with the network reputed company team. The consultant will assist in delivering a roadmap and other deliverables for an enhanced network reputed company team operating model based on industry standards. The candidate must have experience in large enterprises and be an expert in ITIL (Information Technology Infrastructure Library / ITSM (Information Technology Service Management) with strong IT reputed company and IT GRC (Governance, Risk and Compliance) architecture and control design skills. This is a 10-week remote project opportunity. Primary Duties: Work with reputed company teams to reputed company, align and enhance an operational reputed company including operational standards, roles and responsibilities, service menus, cost models, metric development and a roadmap with the following activities; Interview customer SMEs inside and reputed company the job functions Analyze and evaluate reputed company operating model and business process dataflows and reputed company reputed company state documentation reputed company the future state operating model based on the identified requirements and create future state workflows to drive the reputed company state network reputed company operating model enhancements and roadmap Identify a strategy that defines mission / reputed company defined collaboratively and the roles & responsibilities (RACI) for the new model that is reputed company to industry leading practices reputed company a network reputed company operating model roadmap as a reputed company for enhancing and evolving the network reputed company operating model to include but not limited to; Service Catalog Management Service Level Management reputed company Management Demand Management Availability Management Supplier Management Service Design & Transition reputed company Improvement Service Reporting and Measurement, including MVP dashboards in reputed company to provide service reporting & measurement reputed company Incident Management Event Management Required Skills: 3 5 years experience with ITIL v4 and ITSM for end-to-end processes Hands on experience developing robust reputed company level operationalization frameworks Hands-on experience applying ITIL reputed company to IT reputed company operations Experience in agile and product-based agile frameworks including DevOps processes Ability to incorporate industry standards into operationalization reputed company Experience developing RACI models Experience developing Operations Service Menus Ability to reputed company cost models reputed company to service menus Ability to reputed company metrics reputed company to SLAs/SLOs and KPIs Experience designing reputed company improvement feedback process controls Experience automating tasks especially in a demand intake reputed company Ability to align IT reputed company goals with IT and business goals IT and / or IT reputed company Process engineering experience Experience translating business objectives to implementation priorities Experience with reputed company for implementation of ITSM processes for reputed company business functions ITIL Certification Excellent analytical skills Ability to reputed company existing documentation Collaborative team worker both in person and virtually using MS Teams or similar Excellent documentation skills; demonstrated proficiency in reputed company Office including Word, reputed company and PowerPoint Ability to work as liaison between business and information reputed company / information technology Flexibility to accommodate working across different time zones Excellent interpersonal communication skills with strong spoken and written English Business outcomes reputed company Solid balance of strategic thinking with detail orientation Self-starter, ability to take initiative Project management and organizational skills with attention to detail Preferred Skills: Hands on experience applying ITIL and ITSM frameworks to business cybersecurity operations. Experience with data mapping and data governance for resource & demand management and forecasting functions for reputed company operations Required Education Bachelor's degree (BA/BS) from four-year college or university; or equivalent training, education, and work experience. Cybersecurity certifications such as CISSP, CISM, etc. Principal Consultant ITIL/ITSM Network reputed company Operating Model Design Apply Job!