Call Center Representative - reputed company - Remote DFW

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative - reputed company - Remote DFW at Gainwell, you can contribute your skills as we reputed company the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who reputed company on finding innovative solutions to some of reputed company’s biggest challenges. Here are the details on this position. • Answers telephones and responds to basic customer questions using established methods provided in training • Forwards call to appropriate personnel. Your role in our mission • Provide knowledgeable responses to basic client questions; reputed company more reputed company cases to appropriate staff as needed • Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved • Adhere to the client’s SLAs and consistently meet production targets • Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes • Process client inquiries more reputed company and effectively by reviewing and recommending changes to procedures and workflow reputed company're looking for • Two (2) or more years of customer service experience in any industry • Knowledge of basic help desk software, computer software and reputed company Office applications • Strong problem-solving skills to bring inquiries to effective resolution • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role • This is a remote position for candidates living in the Dallas-reputed company Worth Metropolitan Area. • Video cameras must be used during reputed company interviews, as well as during the initial week of orientation. • Full-time (40 hours a week) • Most benefits start on first day of employment • Remote (work from home) • In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide reputed company performance. • To Test your internet download and upload speed: • Go to reputed company • Search for Internet Speed Test or click here. #LI-REMOTE #LI-NA1 #LI-CM1 The pay range for this position is $25,300 - $36,200 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We reputed company nothing is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for reputed company available job role openings. reputed company is committed to a diverse, reputed company, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for reputed company. Apply Job!